Wifi Hub Pro refuses to do anything

[BradleyJones]

I've tried for 2 weeks now and it just gets worse. It constantly turns on and off. I have 3 lights and a dosing pump connected and they constantly lose connection. Even when connected they only stay connected for 20 or 30 seconds and then disconnect. The unit heats up pretty hot as well which is co concerning. I just unplug it and then try again in a few days hoping there's an update that will fix it.


Device ID DYSGTPD554382C95E6

It's up to date as well as the app

Email BradDufresne8@gmail.com

 

[Administrator]

Technicians said they are already working on improvements and are in the process of validating the restarting issue. This takes a little time, but it is important for us to make sure the device works reliably.

Thank you for your patience — we’ll keep you updated as soon as we have the confirmed solution.

 

[BradleyJones]

today the unit kept saying there were updates available. It updated 3 times. Currently i can get everything to connect but they still constantly disconnect because the Bluetooth range is terrible on the device. I can connect via Bluetooth and the app from almost anywhere in my house, but the wifi hub pro will lose connection as soon as you move 2 feet away from the bluetooth controller (on the lights and pumps).

Due to some controllers being behind one cabinet, and some being behind the other end of the cabinet.. I cant get them all to connect at once. But if I move the wifi pro from side to the other it will grab which ever is closer. Even if I add extension cords and move all the BT controllers to one place, I'm limited to where i can mount the screen. The range seems ridiculously low to be acceptable.

 

[Administrator]

Tomorrow there will be a firmware update of your devices.
We'll let you know when to update.

 

[Administrator]

today the unit kept saying there were updates available. It updated 3 times. Currently i can get everything to connect but they still constantly disconnect because the Bluetooth range is terrible on the device. I can connect via Bluetooth and the app from almost anywhere in my house, but the wifi hub pro will lose connection as soon as you move 2 feet away from the bluetooth controller (on the lights and pumps).

Due to some controllers being behind one cabinet, and some being behind the other end of the cabinet.. I cant get them all to connect at once. But if I move the wifi pro from side to the other it will grab which ever is closer. Even if I add extension cords and move all the BT controllers to one place, I'm limited to where i can mount the screen. The range seems ridiculously low to be acceptable.

Technicians upgraded firmwares of your devices.
Unplug the WiFi Hub Pro, connect all devices via bluetooth to update the firmwares.
Replug in the Wifi Hub Pro, after adding well to the tank, totally close the app from phone backend, open it again to test.

 

[Administrator]

After see if the hub still has the constantly turn on and off issue.

 

[BradleyJones]

Technicians upgraded firmwares of your devices.
Unplug the WiFi Hub Pro, connect all devices via bluetooth to update the firmwares.
Replug in the Wifi Hub Pro, after adding well to the tank, totally close the app from phone backend, open it again to test.

I will try that Sunday when I return home. thanks

 

[Administrator]

I will try that Sunday when I return home. thanks

Technicinas wanna you to confirm the restarting issue, plug in the hub, test about 3 days.