NEW WiFi Hub Pro doesn‘t connect

[Komplize]

Hello Chihiros Team,

I've been the proud owner of the new WiFi Hub Pro (serial number 8835284901) for a few days now and need a German-language user manual. I'm having trouble setting it up via my local Wi-Fi network/the Wi-Fi won't work. All updates in the Chihiros app and on the router are up to date.

The German importer/distributor, AS Aquaristik & Heimtierbedarf, cannot help me with this when contacted by phone. The product isn't available for sale at the retailer yet...?

How can I proceed to get the device up and running?

Thank you for your support.

Best regards

 

[Administrator]

Check the tutorial video:

Show us which step you couldn't proceed.

 

[Administrator]

Check the tutorial video:

Show us which step you couldn't proceed.

Or you can try to use mobile hotspot to see if it's working.

 

[Administrator]

And a possible factor is it may be because the network conditions in Germany are different from those in China.
Our engineers are working hard to solve it soon.

 

[Administrator]

Technicians optimized the Wi-Fi search, try to search in the app by updating the firmware. (Need to use mobile hotspot to connect the Wifi Hub Pro at first, then update the firmware.)
Swipe down on the Wifi Hub Pro screen to open the settings menu and upgrade the firmware.