NEW WiFi Hub Pro doesn‘t connect

[Komplize]

Hello Chihiros Team,

I've been the proud owner of the new WiFi Hub Pro (serial number 8835284901) for a few days now and need a German-language user manual. I'm having trouble setting it up via my local Wi-Fi network/the Wi-Fi won't work. All updates in the Chihiros app and on the router are up to date.

The German importer/distributor, AS Aquaristik & Heimtierbedarf, cannot help me with this when contacted by phone. The product isn't available for sale at the retailer yet...?

How can I proceed to get the device up and running?

Thank you for your support.

Best regards

 

[Administrator]

Check the tutorial video:

Show us which step you couldn't proceed.

 

[Administrator]

Check the tutorial video:

Show us which step you couldn't proceed.

Or you can try to use mobile hotspot to see if it's working.

 

[Administrator]

And a possible factor is it may be because the network conditions in Germany are different from those in China.
Our engineers are working hard to solve it soon.