WRGB2 Pro 60 not connected to WiFi Hub

[splendid warrior]

Hi, I currently have a CO2 regulator, dosing pump and the WRGB2 PRO 60 light connected to the My Chihiros app. I have also paired the Wifi Hub with the app to control all the equipment away from home. However, I have only been able to control the CO2 regulator remotely.

When I open the My Chihiros app on my Samsung Z Fold 5 away from home and tap on "Tanks", all the equipment (wifi hub, dosing pump, CO2 regulator, light) that I paired with the app are shown, but only the WiFi hub and the CO2 regulator show that they are connected to WiFi. When I tap on the WRGB2 Pro 60 on the app, it says "Connection lost, please retry".

What have I done wrong? Please help.

Please refer to the attached screenshots.

 

[Administrator]

Hi,
Dosing Pump System is not supported by the Wifi Hub.
As for the WRGB II Pro 60, take a photo of the SN code on the bluetooth controller, and take screenshots in the app of the Device Information page which includes device ID no and Firmware version.

 

[Administrator]

And there is a possibility that the Pro 60 light is connected with the mobile phone not app.
You can close the app totally from phone backend, then open app to enter the Wifi Hub page to see if the Pro 60 is there.

 

[splendid warrior]

Hi,
Dosing Pump System is not supported by the Wifi Hub.
As for the WRGB II Pro 60, take a photo of the SN code on the bluetooth controller, and take screenshots in the app of the Device Information page which includes device ID no and Firmware version.

Hi, how does the Bluetooth controller look like? Can you show me a picture of it?

 

[splendid warrior]

And there is a possibility that the Pro 60 light is connected with the mobile phone not app.
You can close the app totally from phone backend, then open app to enter the Wifi Hub page to see if the Pro 60 is there.

Only the CO2 regulator is connected via WiFi. Not the WRGB2 PRO 60.

 

[Administrator]

Technicians said you can click the light to bind.

 

[splendid warrior]

The WRGB2 PRO has disappeared from the WiFi hub page again.

 

[Administrator]

You can close the app totally from phone backend, then open app to enter the Wifi Hub page to see if the Pro 60 is there.
Next click the light to bind.

 

[splendid warrior]

You can close the app totally from phone backend, then open app to enter the Wifi Hub page to see if the Pro 60 is there.
Next click the light to bind.

Tried that a few times but result is the same.

 

[splendid warrior]

I finally rectified the problem through trial and error.

I unplugged the light from the power point, uninstalled the My Chihiros app from by phone and redownloaded it again. I then turned off the Bluetooth function on my phone. Move the Chihiros WiFi Hub to a location closer to my equipment and switched the network from WiFi 2.4G to WiFi 5G. After all these, I was able to bind the light and CO2 regulator to the WiFi hub; everything works.

 

[Administrator]

Sorry for the delay, great it works.
But one question, you use 5G Wi-Fi to connect the Wifi Hub? Not 2.4G? And it connected?

 

[splendid warrior]

Yes, both 2.4G and 5G work for me. I'm currently connected to 5G as I'm typing this and both the light and CO2 regulator show up on the app as connected.

 

[Administrator]

Ok thanks for your feedback. There maybe a bug with the hub or the app, technicians could check.