WRGB2 Pro 60 not connected to WiFi Hub

[splendid warrior]

Hi, I currently have a CO2 regulator, dosing pump and the WRGB2 PRO 60 light connected to the My Chihiros app. I have also paired the Wifi Hub with the app to control all the equipment away from home. However, I have only been able to control the CO2 regulator remotely.

When I open the My Chihiros app on my Samsung Z Fold 5 away from home and tap on "Tanks", all the equipment (wifi hub, dosing pump, CO2 regulator, light) that I paired with the app are shown, but only the WiFi hub and the CO2 regulator show that they are connected to WiFi. When I tap on the WRGB2 Pro 60 on the app, it says "Connection lost, please retry".

What have I done wrong? Please help.

Please refer to the attached screenshots.

 

[Administrator]

That account is from my wife as she and I use the same APP for control the lights once I am away for business trip!

App cannot support using 2 or more accounts simultaneously, if there is other account connects the device, you need to reconnect in your app.

 

[Thinh Nguyen]

I checked and my wife is currently do not use APP so there is no simultaneously working as you mentioned!

 

[Administrator]

I checked and my wife is currently do not use APP so there is no simultaneously working as you mentioned!

What we meant is not using the app at the same time, it is if other accounts have ever added the device, you need to reconnect again from your app.

 

[Thinh Nguyen]

Thank you for your your kind advise! Let me try one more time once back home!