Hub not connecting to Wi-Fi

[M22]

My WiFi hub is not connecting to WiFi. Please help.
Thanks
The modem frequency is also 2.4 GHZ

 

[Administrator]

Unplug the hub to try again or long press the central logo of the hub to reset.

 

[M22]

Thank you for your response. I did this but unfortunately it won't connect.

 

[Administrator]

Thank you for your response. I did this but unfortunately it won't connect.

You can record a video of how you connect the hub in the app.
And take screenshot of the hub Device Information page which includes device ID NO and Firmware Version.

 

[Administrator]

Also technicians need the login email of the app and your phone brand and system version.

 

[M22]

 

[M22]

Also technicians need the login email of the app and your phone brand and system version.

Sumsung s23+
m.moradifar88@gmail.com
Android ver 14

 

[Administrator]

Technicians said you can switch phone network to try.
Using Wi-Fi, mobile data or mobile hotspot.

 

[M22]

Connects to mobile hotspot

Technicians said you can switch phone network to try.
Using Wi-Fi, mobile data or mobile hotspot.

Connects to mobile hotspot

 

[M22]

But I want it to connect to my home modem.

 

[M22]

The problem still exists in connecting to Wi-Fi. Please help me fix it

 

[Administrator]

Technicians said "If the mobile phone can connect, it means there is no problem with the Hub. You can check the settings of the router to see if the dhcp service is turned on and whether the firewall rules have any impact."

 

[Goodman]

Здравствуйте.
Тоже проблема с подключением к сети WiFi. Помогите. pochta-goodman@mail.ru

 

[dubidu]

Technicians said "If the mobile phone can connect, it means there is no problem with the Hub. You can check the settings of the router to see if the dhcp service is turned on and whether the firewall rules have any impact."

Same problem with WiFi Hub Pro. It shows only the mobile hotspot. Must be a bug

 

[Administrator]

Здравствуйте.
Тоже проблема с подключением к сети WiFi. Помогите. pochta-goodman@mail.ru

Use mobile hotspot to try.

 

[Administrator]

Same problem with WiFi Hub Pro. It shows only the mobile hotspot. Must be a bug

Put the Wifi Hub Pro close to the router to try.
If still not help, check your settings of the router.

 

[dubidu]

Put the Wifi Hub Pro close to the router to try.
If still not help, check your settings of the router.

The router is 1meter away. My phone found about 5 strong networks and the wifi hub pro nothing. I want to cancel my order.

 

[Goodman]

Use mobile hotspot to try.

К мобильной точке тоже не подключается. Он точки видит, пытается подключиться, но нет.

 

[Administrator]

К мобильной точке тоже не подключается. Он точки видит, пытается подключиться, но нет.

Unplug the Wifi Hub for a few minutes then plug back on to search.

 

[Administrator]

The router is 1meter away. My phone found about 5 strong networks and the wifi hub pro nothing. I want to cancel my order.

Since the Hub successfully connects to a mobile hotspot, the device itself is working properly.
It's not a problem of the Wifi Hub Pro itself.
Recommend checking your router settings to ensure nothing is preventing the hub from connecting.