Hub not connecting to Wi-Fi

[M22]

My WiFi hub is not connecting to WiFi. Please help.
Thanks
The modem frequency is also 2.4 GHZ

 

[Goodman]

Unplug the Wifi Hub for a few minutes then plug back on to search.

Делал это много раз, попробую еще раз. Что делать если не поможет?

 

[Administrator]

Since the Hub successfully connects to a mobile hotspot, the device itself is working properly.
It's not a problem of the Wifi Hub Pro itself.
Recommend checking your router settings to ensure nothing is preventing the hub from connecting.

You can check below:
Settings that may cause connection issues:
1. SSID Separation (Band Steering)
Your Wi-Fi could use the same SSID for both 2.4GHz and 5GHz, automatically switching the frequency band to which devices connect. This can cause some devices (including IoT devices or small appliances) to have trouble reliably identifying the network.
Recommendation: Disable Band Steering in your Wi-Fi settings, or set different SSIDs for 2.4GHz and 5GHz (for example, Home24 and Home5G) to facilitate manual connection.
2. Hidden SSID
If the Wi-Fi name is set to hidden, the Hub may not be able to scan the network.
It is recommended to keep the SSID displayed.
3. Limited Wi-Fi Communication ("Inter-Device Communication" is disabled)
Your Wi-Fi has an option to restrict communication between Wi-Fi devices, which may affect the registration of some devices.
It is recommended to enable inter-device communication permissions.
4. Encryption method is WPA3 or a mix of WPA2+WPA3
Some devices (especially IoT devices) do not support WPA3 well.
It is recommended to use WPA2 (Personal mode) instead.

 

[Administrator]

You can check below:
Settings that may cause connection issues:
1. SSID Separation (Band Steering)
Your Wi-Fi could use the same SSID for both 2.4GHz and 5GHz, automatically switching the frequency band to which devices connect. This can cause some devices (including IoT devices or small appliances) to have trouble reliably identifying the network.
Recommendation: Disable Band Steering in your Wi-Fi settings, or set different SSIDs for 2.4GHz and 5GHz (for example, Home24 and Home5G) to facilitate manual connection.
2. Hidden SSID
If the Wi-Fi name is set to hidden, the Hub may not be able to scan the network.
It is recommended to keep the SSID displayed.
3. Limited Wi-Fi Communication ("Inter-Device Communication" is disabled)
Your Wi-Fi has an option to restrict communication between Wi-Fi devices, which may affect the registration of some devices.
It is recommended to enable inter-device communication permissions.
4. Encryption method is WPA3 or a mix of WPA2+WPA3
Some devices (especially IoT devices) do not support WPA3 well.
It is recommended to use WPA2 (Personal mode) instead.

The WiFi Hub Pro uses the SKI.WB800DS2.1 wireless module. Based on the AIC8800D solution, this module supports Wi-Fi 6 (IEEE 802.11 a/b/g/n/ac/ax) and Bluetooth 5.2, and is compatible with both 2.4GHz and 5GHz bands.
It boasts a maximum wireless transmission rate of 266.8 Mbps (TX) and communicates via USB 2.0 or SDIO. This module is widely used in devices such as smart speakers, game consoles, printers, and IP cameras, offering high integration, low power consumption, and high compatibility.
Thus, from a hardware perspective, it supports both 2.4GHz and 5G networks on mainstream routers like the FritzBox.
If you experience Wi-Fi network failure, this may be related to the router's settings or security policies, rather than the module's lack of support for the 5G band.

 

[Administrator]

Делал это много раз, попробую еще раз. Что делать если не поможет?

You can try to change a phone to test, if still cannot be connected to hotspot, it's faulty.

 

[dubidu]

Since the Hub successfully connects to a mobile hotspot, the device itself is working properly.
It's not a problem of the Wifi Hub Pro itself.
Recommend checking your router settings to ensure nothing is preventing the hub from connecting.

It is a joke? No problem with the hub? 40 device are able to connect to my wifi, but it is no problem with the hub? The hub isn't able to find the other networks in the neighbourhood. No problem with the hub? I don't think so. A buggy product. After wasting my time by changing the setup of my fritzbox I want my money back!

 

[Administrator]

It is a joke? No problem with the hub? 40 device are able to connect to my wifi, but it is no problem with the hub? The hub isn't able to find the other networks in the neighbourhood. No problem with the hub? I don't think so. A buggy product. After wasting my time by changing the setup of my fritzbox I want my money back!

You said in the email the hub could find your mobile hotspot, your neighbor's Wi-Fi, but not your Wi-Fi.
So it's definitely a problem of your Wi-Fi settings.
We have sent you many steps to figure out, but you refused to follow. And technicians asked you to take screenshots of your Wi-Fi settings to help to confirm, but you refused to answer.

 

[dubidu]

You said in the email the hub could find your mobile hotspot, your neighbor's Wi-Fi, but not your Wi-Fi.
So it's definitely a problem of your Wi-Fi settings.
We have sent you many steps to figure out, but you refused to follow. And technicians asked you to take screenshots of your Wi-Fi settings to help to confirm, but you refused to answer.

I said, now it finds one of 5 neighbours wifi. Stay at the facts. This one wifi is not secured. You can't be serious that thats normal...

 

[Administrator]

You said in the email the hub could find your mobile hotspot, your neighbor's Wi-Fi, but not your Wi-Fi.
So it's definitely a problem of your Wi-Fi settings.
We have sent you many steps to figure out, but you refused to follow. And technicians asked you to take screenshots of your Wi-Fi settings to help to confirm, but you refused to answer.

If you are in Germany, it may be because the network conditions in Germany are different from those in China.
Our engineers are working hard to solve it soon.
Please wait.

 

[dubidu]

If you are in Germany, it may be because the network conditions in Germany are different from those in China.
Our engineers are working hard to solve it soon.
Please wait.

I paid 100€ for an useless product. All I want is to cancel my order and a refund.

 

[Administrator]

I paid 100€ for a useless product. All I want is to cancel my order and a refund.

Wait for technicians’ checking.
If it’s a problem of your Wi-Fi settings, no refund.
If it’s a problem of the app, waiting for update.

 

[Goodman]

You can try to change a phone to test, if still cannot be connected to hotspot, it's faulty.

К телефону тоже не подключается. Я понимаю, что вы создали новое устройство, но старые тоже нужно обслуживать и выпускать обновления. Грош цена тогда вашей компании.

 

[Administrator]

К телефону тоже не подключается. Я понимаю, что вы создали новое устройство, но старые тоже нужно обслуживать и выпускать обновления. Грош цена тогда вашей компании.

See the notification: Wifi Hub only supports 2.4GHz Wi-Fi. And the Wi-Fi name can only contain alphanumeric characters.

 

[Goodman]

See the notification: Wifi Hub only supports 2.4GHz Wi-Fi. And the Wi-Fi name can only contain alphanumeric characters.

Все ваши советы уже использовал. Он прекрасно работал 12 месяцев. Выпустите обновление прошивки, у вас тысячи пользователей по всему миру. Или остаётся только утилизировать и никогда не возвращаться к вашей продукции.

 

[Administrator]

Все ваши советы уже использовал. Он прекрасно работал 12 месяцев. Выпустите обновление прошивки, у вас тысячи пользователей по всему миру. Или остаётся только утилизировать и никогда не возвращаться к вашей продукции.

Which Wifi name you used to connect?

 

[Goodman]

Which Wifi name you used to connect?

TDN

 

[Goodman]

Which Wifi name you used to connect?

 

[Goodman]

Всё пробовал. У многих людей проблема. Создайте обновление, по блютуз обновится хаб и всем будет счастье.

 

[Administrator]

TDN

Where is TDN in this select Wi-Fi page?