Dosing Pump Not Detected After Firmware Update

[Saretta8473]

Hello Chihiros Support Team,
I need urgent assistance with my Chihiros 4-dosing pump. During a recent firmware update, the update got stuck, and now the pump is no longer detected by the My Chihiros app or any BLE scanner.


Here are the details of my device:

• Model: [inserisci modello, es. DP‑4]
• Serial Number: 8835022662
• Issue: Firmware update was interrupted; pump does not appear in app; no BLE signal detected
• Troubleshooting attempted: power cycle (10 minutes), reinstalled app, BLE scanning — nothing worked

Please advise on how to recover the pump!

I also want to mention that I have a second aquarium with a second dosing pump, and I have not performed the firmware update on that second pump to avoid the same problem.


Thank you for your assistance:
Please advise on how to recover the pump, as this is affecting my aquarium maintenance

Regards!

Sara

 

[Administrator]

Cannot interrupt during firmware updates.
Totally close the app My Chihiros from phone backend. Download an app nRF Connect to scan all the devices, take screenshots of all the devices it finds on Scanner page.

 

[Saretta8473]

Hi Admin.
As I already mentioned, NRF Scanner does not detect the dosing pump on which the firmware update stopped.

In fact, I have two tanks with two lamps and two dosing pumps, but unfortunately NRF Scanner only finds two lamps and just one dosing pump.

 

[Saretta8473]

Could you please clarify what you mean by “totally close the app from the phone backend”? On iOS, an app can only be fully closed manually from the multitasking screen.


For your information, I already force-closed the “My Chihiros” app from the multitasking menu, and I also powered off and restarted my iPhone 13.

Regarda