WRGB II Slim Not Connecting

[daverham]

Hi,
I have a WRGB II Slim 120cm light that suddenly stopped connecting to the app today and the lights are not changing over time as I have it programmed. I have two other Chihiros lights that I can connect to without issue and I was able to connect to the WRGB II Slim a week or two ago.

Here is what I have tried without success:

• I checked permissions to ensure Location & GPS are enabled & Bluetooth is turned on.
• I unplugged the light for 30-minutes, restarted my phone & tried to re-connect.
• I tried to remove the light from the My Chihiros app and re-add it (but I can no longer re-add it )
• I downloaded nRF Connect to see if I can find the light, and I can see my other two Chihiros devices (one starts with DYAR... and the other starts with DYSIL) but I can't find any others that start with DY.
• I tried to find the light with another Android device but it also didn't work

The light is currently on, but has been stuck around 5% brightness for 6 hours (when it should be going up to 30%).

Is there anything else I can try?

Thanks,
David

 

[Administrator]

Check the power adapter, is there a tiny stable green indicator light?
What's the model and size of your other 2 lights?
Download an app BLE Scanner, scan all the devices and take screenshots of all devices it finds on Scanner page.

 

[daverham]

Check the power adapter, is there a tiny stable green indicator light?
What's the model and size of your other 2 lights?
Download an app BLE Scanner, scan all the devices and take screenshots of all devices it finds on Scanner page.

Yes, there is a solid / stable green light on the power adapter
I have a second 120cm WRGB2 Slim and a 90cm RGB plus A+ (I have included screenshots of both devices)

 

[daverham]

And more screenshots from BLE scanner

 

[daverham]

Update: the light suddenly started working again and I can connect to it. What a relief

Thanks for your help.

 

[Administrator]

This one is your other WRGB II Slim 120 light.
It could be a signal issue, you can put your phone close to the bluetooth controller, remove any metal items around the bluetooth controller which could blocal signals.

Yes, there is a solid / stable green light on the power adapter
I have a second 120cm WRGB2 Slim and a 90cm RGB plus A+ (I have included screenshots of both devices)

 

[Trevorogrady]

I am having the same problem for the same light. Indicator light is stable green. I cannot turn on the light, connect to the light, or use automation. All permissions are allowed. I downloaded BLE Scanner and attaching my screenshots. Please help.

 

[Administrator]

I am having the same problem for the same light. Indicator light is stable green. I cannot turn on the light, connect to the light, or use automation. All permissions are allowed. I downloaded BLE Scanner and attaching my screenshots. Please help.
View attachment 1605View attachment 1606View attachment 1607View attachment 1608View attachment 1609View attachment 1610

There is no Chihiros device.
Did you plug in the light?