Wifi Hub

[DJay]

As mentioned in my dm to you, I already use the latest iOS App version of the "My Chihiros" App v.2.6.12.

 

[Administrator]

As mentioned in my dm to you, I already use the latest iOS App version of the "My Chihiros" App v.2.6.12.

We'll check.

 

[DJay]

The recent update of the My Chihiros iOS App v2.6.34 resolved the issue and now the Wi-Fi hub did receive a 100% update. Thanks.

 

[Yanch]

Hello, I recently purchased a chihiros B 30. It arrived quickly and I am happy with the lighting. But I have problems with wi fi hub. When I set it to turn on at 4:00pm and turn off at 11:00pm the lights only stay on for 2 hours and turn off. I am using the latest version of the app. I checked for an update on the hub but there is none for it. What is the reason and how can it be solved

 

[Administrator]

Hello, I recently purchased a chihiros B 30. It arrived quickly and I am happy with the lighting. But I have problems with wi fi hub. When I set it to turn on at 4:00pm and turn off at 11:00pm the lights only stay on for 2 hours and turn off. I am using the latest version of the app. I checked for an update on the hub but there is none for it. What is the reason and how can it be solved

What's the firmware version of the wifi hub?
You can take a screenshot of the hub Device Information page.

 

[Yanch]

What's the firmware version of the wifi hub?
You can take a screenshot of the hub Device Information page.

This is what I find. The lamps I bought are two, and I have a problem with both modules

 

[Administrator]

This is what I find. The lamps I bought are two, and I have a problem with both modules

No, that kind of screenshot of the Wifi Hub not the lights.
The firmware of the Wifi Hub.

 

[Yanch]

No, that kind of screenshot of the Wifi Hub not the lights.
The firmware of the Wifi Hub.

No, that kind of screenshot of the Wifi Hub not the lights.
The firmware of the Wifi Hub.

I have no idea where to see the firmware version, that's all it shows me. It doesn't show me the version anywhere.

 

[Administrator]

I have no idea where to see the firmware version, that's all it shows me. It doesn't show me the version anywhere.

Enter Wifi Hub to take screenshots, just like the lights you took.

 

[Yanch]

Влезте в Wifi Hub, за да правите екранни снимки, точно като светлините, които сте направили.

 

[Yanch]

I'm sorry, but this is all the information that comes out to me, nowhere in the application does it say the version of the firm

 

[Administrator]

I'm sorry, but this is all the information that comes out to me, nowhere in the application does it say the version of the firm

Don't you have a Wifi Hub?
or What wifi device do you use? Take a photo

 

[Yanch]

Update the app to new app version, then to update firmware.

Don't you have a Wifi Hub?
or What wifi device do you use? Take a photo

Along with the two lamps purchased from you, there were two such wi fi devices in the set

 

[Administrator]

Along with the two lamps purchased from you, there were two such wi fi devices in the set

Oh got it.
It's not the Wifi Hub, it'a wifi controller for free for you guys to test.

What's your time zone?

 

[Yanch]

Актуализирайте приложението до нова версия на приложението, след което актуализирайте фърмуера.

Oh got it.
It's not the Wifi Hub, it'a wifi controller for free for you guys to test.

What's your time zone?

Thank you for your time. I have been using your products for a while now. And I was not clear that the hub is another device, I thought it was called a hub. I solved the problem by changing the time to a longer period. Once again, I apologize for the inconvenience. And the time zone of Bulgaria is utc/gmt +2 hours

 

[Administrator]

Thank you for your time. I have been using your products for a while now. And I was not clear that the hub is another device, I thought it was called a hub. I solved the problem by changing the time to a longer period. Once again, I apologize for the inconvenience. And the time zone of Bulgaria is utc/gmt +2 hours

No problem, the Wifi Controller is for you guys to test before we lanuch new products.
Thanks for your feedback, this is very useful for technicians to improve the function.