Wifi Hub

As mentioned in my dm to you, I already use the latest iOS App version of the "My Chihiros" App v.2.6.12.
 
The recent update of the My Chihiros iOS App v2.6.34 resolved the issue and now the Wi-Fi hub did receive a 100% update. Thanks.
 
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Hello, I recently purchased a chihiros B 30. It arrived quickly and I am happy with the lighting. But I have problems with wi fi hub. When I set it to turn on at 4:00pm and turn off at 11:00pm the lights only stay on for 2 hours and turn off. I am using the latest version of the app. I checked for an update on the hub but there is none for it. What is the reason and how can it be solved
 
Yanch said:
Hello, I recently purchased a chihiros B 30. It arrived quickly and I am happy with the lighting. But I have problems with wi fi hub. When I set it to turn on at 4:00pm and turn off at 11:00pm the lights only stay on for 2 hours and turn off. I am using the latest version of the app. I checked for an update on the hub but there is none for it. What is the reason and how can it be solved
Click to expand...
What's the firmware version of the wifi hub?
You can take a screenshot of the hub Device Information page.
 
Administrator said:
What's the firmware version of the wifi hub?
You can take a screenshot of the hub Device Information page.
Click to expand...
This is what I find. The lamps I bought are two, and I have a problem with both modules
 

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Yanch said:
This is what I find. The lamps I bought are two, and I have a problem with both modules
Click to expand...
No, that kind of screenshot of the Wifi Hub not the lights.
The firmware of the Wifi Hub.
 
Yanch said:
I have no idea where to see the firmware version, that's all it shows me. It doesn't show me the version anywhere.
Click to expand...
Enter Wifi Hub to take screenshots, just like the lights you took.
 
Administrator said:
Влезте в Wifi Hub, за да правите екранни снимки, точно като светлините, които сте направили.
Click to expand...
 

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I'm sorry, but this is all the information that comes out to me, nowhere in the application does it say the version of the firm
 
Yanch said:
I'm sorry, but this is all the information that comes out to me, nowhere in the application does it say the version of the firm
Click to expand...
Don't you have a Wifi Hub?
or What wifi device do you use? Take a photo
 
Yanch said:
Along with the two lamps purchased from you, there were two such wi fi devices in the set
Click to expand...
Oh got it.
It's not the Wifi Hub, it'a wifi controller for free for you guys to test.

What's your time zone?
 
Administrator said:
Актуализирайте приложението до нова версия на приложението, след което актуализирайте фърмуера.
Click to expand...

Administrator said:
Oh got it.
It's not the Wifi Hub, it'a wifi controller for free for you guys to test.

What's your time zone?
Click to expand...
Thank you for your time. I have been using your products for a while now. And I was not clear that the hub is another device, I thought it was called a hub. I solved the problem by changing the time to a longer period. Once again, I apologize for the inconvenience. And the time zone of Bulgaria is utc/gmt +2 hours
 
Yanch said:
Thank you for your time. I have been using your products for a while now. And I was not clear that the hub is another device, I thought it was called a hub. I solved the problem by changing the time to a longer period. Once again, I apologize for the inconvenience. And the time zone of Bulgaria is utc/gmt +2 hours
Click to expand...
No problem, the Wifi Controller is for you guys to test before we lanuch new products.
Thanks for your feedback, this is very useful for technicians to improve the function.
 
Administrator said:
Cooling fan and Dosing pump system are not supported by Wifi Hub, you can check the hub description.
Click to expand...
Yep i went to buy the wifi HUB also mistaken ... Gonna return it now.<
I have the dosing pump system, but it is incredible that it is not possible to access it over the hub. Whenever i am out of home, or just a few meters away inside home, i cannot check if dosing pump system is ok. Went to buy to Wifi Hub to solve this issue, to find out that it dosent support dosing pump. Now i have a dosing pump that i cant connect to, and a wifi hub that dosent connect to anything i have ... LOL to me!
 
Hdsousa said:
Yep i went to buy the wifi HUB also mistaken ... Gonna return it now.<
I have the dosing pump system, but it is incredible that it is not possible to access it over the hub. Whenever i am out of home, or just a few meters away inside home, i cannot check if dosing pump system is ok. Went to buy to Wifi Hub to solve this issue, to find out that it dosent support dosing pump. Now i have a dosing pump that i cant connect to, and a wifi hub that dosent connect to anything i have ... LOL to me!
Click to expand...
We will release a new Wifi Hub 2 Mate later, it can solve most of the current problems and match more devices.
 
Hello,
Any way to fix the problem with changes in the time zone? After Winter time change, it is still in previous time zone (one hour before). All the devices work fine with the bluetooth, but I cannot use the WifiHub because it is sync with a difference of one hour...
I saw this is a known issue, but there is no way to solve it? any workaround?
 
Pereyo said:
Hello,
Any way to fix the problem with changes in the time zone? After Winter time change, it is still in previous time zone (one hour before). All the devices work fine with the bluetooth, but I cannot use the WifiHub because it is sync with a difference of one hour...
I saw this is a known issue, but there is no way to solve it? any workaround?
Click to expand...
Remove the Wi-Fi hub from the app, log out of the app, clear the cache, and restart the router. Then go back to the app, use Bluetooth to find the hub, and add it again. This works 65% of the time. If it still doesn’t work, set the time forward by one hour, and that’s it.
 
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