Wifi Hub Pro Issue

[Administrator]

Recently, many users have received the Chihiros Wifi Hub Pro units. We truly appreciate your support and the feedback you've provided.

Based on your input, we've collected a list of common questions and important setup tips. Please take a moment to review the following Setup Guide and Troubleshooting FAQs to ensure a smooth experience with your Wifi Hub Pro.

Setup & Activation Guide for Chihiros Wifi Hub Pro
Before You Start
● Please use the original cable provided with the Wifi Hub Pro to ensure proper connectivity and power supply.
● Update the My Chihiros app to the latest version:
iOS: Version 2.8.17 (current version)
Android: Version 2.8.18 (current version)
Available on the App Store or Google Play.
● Add the Wifi Hub Pro to the same tank where your Chihiros devices (e.g., lights or pumps) are located.

Activating the Wifi Hub Pro
● Activation must be done directly on the screen of the Wifi Hub Pro.
● The "Activate" button in the app is currently unavailable — please ignore it for now.


Troubleshooting & FAQ
Random Restarts
● In rare cases, the Wifi Hub Pro may restart randomly.
● Our team is reviewing and will upgrade a firmware soon to fix. We’ll notify users once it’s available.

Stuck on Setup Page
If the Wifi Hub Pro is stuck on the setup screen:
● Unplug and replug the Hub to reboot it.
● Ensure:
You are using the original cable
The My Chihiros app is updated to the latest version.

Wi-Fi Network Issues
● In some regions, the Wifi Hub Pro may have trouble detecting or connecting to Wi-Fi networks.
● Temporary solution: Try connecting to a mobile hotspot instead.
● Our team is actively working on a firmware update to address this issue. We’ll notify users once it’s available.

Hub Not Showing Up After Adding to a Tank
● If the tank already has an old veraion Wifi Hub, the new Wifi Hub Pro will not appear.
● Please remove the old Hub or add the new Hub to a different tank with Chihiros devices.

Hub Not Connecting to Devices Automatically
If the Hub doesn't auto-connect to your tank devices:
1. Ensure the Hub is assigned to the correct tank.
2. Fully close the My Chihiros app (force stop or swipe it away).
3. Reopen the app — the devices should now appear as connected.

Devices Disconnecting from the Hub
● Sometimes devices may briefly disconnect and reconnect on the Hub’s screen dashboard.
● This behavior is being reviewed by our technical team for improvement. A firmware will be upgraded to solve this problem soon. We’ll notify users once it’s available.

Red Wi-Fi Icon in Device List
● If you see a red Wi-Fi icon next to your device in the Device List — don't worry, this is normal.
● Once you enter the tank, you'll see all devices showing a green Wi-Fi icon, indicating proper connection.
● This visual inconsistency will be resolved in a future firmware update.

Settings Mismatch Between App and Dashboard
● If the settings shown in the app don’t match what you see on the Hub's screen, this is expected.
● The app’s dashboard is a static demo. To view real-time settings, refer directly to the Wifi Hub Pro's screen.

Remote Control via Wifi Hub Pro
You can control your devices remotely in two ways:
1. Open the tank with Wifi Hub Pro in the app and tap on your device.
2. Or go to the Device List, select the device, and adjust settings.
Ensure your device is connected to the Wifi Hub Pro for remote access to work.

If you encounter any issues not listed above, please feel free to let us know, and we will promptly report them to our technical team for resolution.
Thanks for your continued support and patience!

Chihiros Team

 

[Administrator]

Wi-Fi Network Issues
● In some regions, the Wifi Hub Pro may have trouble detecting or connecting to Wi-Fi networks.
● Temporary solution: Try connecting to a mobile hotspot instead.
● Our team is actively working on a firmware update to address this issue. We’ll notify users once it’s available.

Solution:
● Update app version to 2.8.20.
● Technicians optimized the Wi-Fi search, try to search in the app by updating the firmware. (Need to use mobile hotspot to connect the Wifi Hub Pro at first, then update the firmware.)
Swipe down on the Wifi Hub Pro screen to open the settings menu and upgrade the firmware.

 

[Administrator]

Devices Disconnecting from the Hub
● Sometimes devices may briefly disconnect and reconnect on the Hub’s screen dashboard.
● This behavior is being reviewed by our technical team for improvement. A firmware will be upgraded to solve this problem soon. We’ll notify users once it’s available.

Solution:
A new firmware is upgraded to solve devices disconnection issue.
Swipe down on the Wifi Hub Pro screen to open the settings menu and upgrade the firmware.

 

[Administrator]

Power Outage and DST issues

Solution:
Update the Mobile App and Firmware:
● Update the My Chihiros mobile app to version 2.8.24.
● Update the WiFi Hub Pro firmware to version 143.
Set the Time Zone (to resolve potential daylight saving time issues):
● Open the My Chihiros app and navigate to the WiFi Hub Pro.
● Go to the “Device Settings” page.
● Scroll to the bottom and find Current Time Zone.
● Tap “Sync Timezone” to apply your device’s current time zone.
Return to Main Screen:
● Navigate back to the WiFi Hub Pro page.
● Then go back to the WiFi Hub Pro Tank page.
● Finally, return to the “Tanks” page.

 

[Burney]

Wi-Fi Network Issues
● In some regions, the Wifi Hub Pro may have trouble detecting or connecting to Wi-Fi networks.
● Temporary solution: Try connecting to a mobile hotspot instead.
● Our team is actively working on a firmware update to address this issue. We’ll notify users once it’s available.

Solution:
● Update app version to 2.8.20.
● Technicians optimized the Wi-Fi search, try to search in the app by updating the firmware. (Need to use mobile hotspot to connect the Wifi Hub Pro at first, then update the firmware.)
Swipe down on the Wifi Hub Pro screen to open the settings menu and upgrade the firmware.

I still have an issue with the HUB Wi-Fi connection. All my smart devices are connected to the IoT network, which I keep hidden, and they work without any problems. However, when I add the HUB Pro and keep the network hidden, it won’t connect to the network — it only connects if I make the SSID visible in the router settings. The older HUB, on the other hand, works perfectly fine with the hidden IoT network. How is it possible that this modern device doesn’t?

 

[Administrator]

I still have an issue with the HUB Wi-Fi connection. All my smart devices are connected to the IoT network, which I keep hidden, and they work without any problems. However, when I add the HUB Pro and keep the network hidden, it won’t connect to the network — it only connects if I make the SSID visible in the router settings. The older HUB, on the other hand, works perfectly fine with the hidden IoT network. How is it possible that this modern device doesn’t?

View attachment 2153

Thanks for your information!
Technicians need to review and check.
Any update will let you know.

 

[Administrator]

I still have an issue with the HUB Wi-Fi connection. All my smart devices are connected to the IoT network, which I keep hidden, and they work without any problems. However, when I add the HUB Pro and keep the network hidden, it won’t connect to the network — it only connects if I make the SSID visible in the router settings. The older HUB, on the other hand, works perfectly fine with the hidden IoT network. How is it possible that this modern device doesn’t?

View attachment 2153

Technicians said, this issue will be resolved in the next version update.

 

[recholek]

The issue with random restarts still exists. Can you add an option to disable this startup tune? It's really annoying when it restarts, particularly at night.

 

[Administrator]

The issue with random restarts still exists. Can you add an option to disable this startup tune? It's really annoying when it restarts, particularly at night.

Please take a photo of the Wifi Hub Pro "About" page.

 

[recholek]

 

[Administrator]

View attachment 2193

Technicians checked the background datas, the hub restarted 3 times before 17:29 on 21st.
No datas later.
Please keep plugging in to test about 3 days and feedback to us the restarting issue, technicians will give a better solution.

 

[asuskl]

Hi,

I have 2 devices (Wifi Hub Pro) and they restart automatically. The last time was last night. Because the jingle sounds when you turn it on and it bothers me at night, I had to turn them off.

Can you help me?

 

[Administrator]

Hi,

I have 2 devices (Wifi Hub Pro) and they restart automatically. The last time was last night. Because the jingle sounds when you turn it on and it bothers me at night, I had to turn them off.

Can you help me?

Please take a photo of the Wifi Hub Pro "About" page.
The turn on sound cannot be changed.

 

[asuskl]

Hi,

it is ok?

 

[Administrator]

Hi,

it is ok?

Yes, we have also replied you in priviate message.

Technicians said,
Device DYSGTPD55438229524 has been activated seven times since August 20th, including four times on the 20th, and once each on the 23rd, 24th, and 25th. However, based on the signal reporting, the three devices in his tank have never been connected or detected by the hub.
Device DYSGTPD55438229766 has been activated nine times since the 23rd, including once each on the 23rd, 24th, and 25th. Signal reporting also indicates that there are three devices in the tank, but only one is connected; the other two have no signal.

Need to ask the user what the restart process looks like: does the screen turn red first, then black after a few seconds, or does it simply black out and restart while in use?

 

[Burney]

Helló! El sem tudtam képzelni, hogy mi lehet a probléma @asuskl és @recholek között egészen tegnap estig. Amikor este hazaértem, észrevettem, hogy nincs kapcsolat a HUB-bal, és a képernyőm vörösen világított. Kihúztam a készüléket a konnektorból, majd visszakapcsoltam… normálisan bejelentkezett, de onnantól kezdve a HUB percenként újraindult. Nagyon idegesítő volt! Több csipogás után újra kihúztam, és csak ma reggel kapcsoltam vissza. Tehát ebben a hónapban már három frissítés érkezett, de valahogy a dolgok nem látszanak javulni (egy-két javítást ki). Úgy érzem, minden jól megoldott probléma újat teremt. Mindenesetre még mindig kitartok, és várom, hogy mi történik ezután.

 

[Burney]

Helló! El sem tudtam képzelni, hogy mi lehet a probléma @asuskl és @recholek között egészen tegnap estig. Amikor este hazaértem, észrevettem, hogy nincs kapcsolat a HUB-bal, és a képernyőm vörösen világított. Kihúztam a készüléket a konnektorból, majd visszakapcsoltam… normálisan bejelentkezett, de onnantól kezdve a HUB percenként újraindult. Nagyon idegesítő volt! Több csipogás után újra kihúztam, és csak ma reggel kapcsoltam vissza. Tehát ebben a hónapban már három frissítés érkezett, de valahogy a dolgok nem látszanak javulni (egy-két javítást ki). Úgy érzem, minden jól megoldott probléma újat teremt. Mindenesetre még mindig kitartok, és várom, hogy mi történik ezután.

View attachment 2212

Hello! I couldn’t really imagine the problem @asuskl and @recholek were having until last night. When I got home in the evening, I noticed that there was no connection to the HUB, and my screen was glowing red. I unplugged the device from power and turned it back on… it logged in normally, but from then on the HUB started restarting every single minute. It was super annoying! After several chimes I unplugged it again and didn’t turn it back on until this morning. So this month there have already been three updates, but somehow things don’t seem to be improving (except for one or two fixes). It feels like every well-solved problem creates a new one. Anyway, I’m still holding on and waiting to see what happens next.

 

[recholek]

I did not turn off the device since Friday, and the resets still occur. You can now try to debug the issue. I think you should have enough data. I kindly ask again to create startup tune switch in the device menu.

 

[Administrator]

Hello! I couldn’t really imagine the problem @asuskl and @recholek were having until last night. When I got home in the evening, I noticed that there was no connection to the HUB, and my screen was glowing red. I unplugged the device from power and turned it back on… it logged in normally, but from then on the HUB started restarting every single minute. It was super annoying! After several chimes I unplugged it again and didn’t turn it back on until this morning. So this month there have already been three updates, but somehow things don’t seem to be improving (except for one or two fixes). It feels like every well-solved problem creates a new one. Anyway, I’m still holding on and waiting to see what happens next.

After long time searching and reviewing, technicians suspected the restarting issue could from local network.
Your Wifi Hub Pro device ID "DYSGTPD55438231252" was bought from Green Aqua Kft.
You can ask the seller to replace one.

 

[Administrator]

I did not turn off the device since Friday, and the resets still occur. You can now try to debug the issue. I think you should have enough data. I kindly ask again to create startup tune switch in the device menu.

You bought from our official online store, send us your order number or via private message.