Problem with chihiros doctor mate

[3r4th]

Hello together,

I bought a chihiros doctor mate today at my local s tore . And set it up. Everything went normally for the first few hours but then nothing happened. Even with the chihiros app I could no longer reach the chihiros doctor mate. Disconnecting the supply didn't help. Now have Now I tried to add it to the app but it just can't be found anymore. The LED on the device does not light up either. Anyone have an idea? Otherwise I will probably have to return the device.

Edit: the commander and dosing pump works fine.

Best regards
Julian

 

[Administrator]

I buy chihiros mate blue and wifi. It work in blue but no working in wifi

Can the doctor be linked with Wifi Hub?
Take screenshot of the doctor settings.

 

[kikosansi]

by wifi no work. Only work in blue

 

[Administrator]

by wifi no work. Only work in blue

Did you put the Wifi Hub and the Doctor to one same created tank?
Take screenshot of the tank page that includes the Wifi Hub and the Doctor.

 

[Anthony12335]

After checking the device and entering the value, the app confirms that it will function according to my setup ( but there are no bubbles from the mesh and the light keep flashing). Does this mean the setup was successful?

 

[Administrator]

After checking the device and entering the value, the app confirms that it will function according to my setup ( but there are no bubbles from the mesh and the light keep flashing). Does this mean the setup was successful?

Doctor Mate?
The flashing light is the bluetooth indicator, showing it connected well.
After confirming and back to tank page, the device is saved well. It will work automatically at random times. Cause the working time is for seconds and at random times, it's difficult for us to see when it's working unless staring at the mesh reactor all the day.