Green LEDs not working on new WRGB 2 slim

[DiscusAlly]

Hi,
I just bought a new WRBB 2 Slim light a few weeks ago. It worked fine at first, then yesterday I noticed the green LEDs weren’t coming on. I messed with it in the app today and for a minute the green lights all came back on and I thought it had fixed itself but then they stopped working again. Again, this is a new light. Any ideas?

 

[DiscusAlly]

Hi,
I just bought a new WRBB 2 Slim light a few weeks ago. It worked fine at first, then yesterday I noticed the green LEDs weren’t coming on. I messed with it in the app today and for a minute the green lights all came back on and I thought it had fixed itself but then they stopped working again. Again, this is a new light. Any ideas?

Hi,
I just bought a new WRBB 2 Slim light a few weeks ago. It worked fine at first, then yesterday I noticed the green LEDs weren’t coming on. I messed with it in the app today and for a minute the green lights all came back on and I thought it had fixed itself but then they stopped working again. Again, this is a new light. Any ideas?

 

[DiscusAlly]

I know the green leds work because I plugged the light into a different outlet and it came on like normal for about 10 seconds, and then went back to purple (red and blue LEDs only). What should I do?

 

[Administrator]

Please follow below steps to test:
1. Check the power adapter, is there a tiny green indicator light? Is it stable or flashing?
2. In the app switch to Manual mode. Test each channel below:

*Red: Green and Blue at 0%, slide Red from 0% to the max.
*Green: Red and Blue at 0%, slide Green from 0% to the max.
*Blue: Red and Green at 0%, slide Blue from 0% to the max.

See if there is one color cannot react normally.
3. In the app switch to Manual mode, press the “All” button, take a clear photo of the whole led beads panel.
Unplug the light, take a clear photo of the whole led beads panel.

 

[DiscusAlly]

The green light on the power adapter is stable. In manual mode, the green lights do not work.
Here are the photos.

 

[DiscusAlly]

Here is the unplugged photo.

 

[DiscusAlly]

Here’s a picture taken the second I unplugged it, in case that’s what you meant.