Dosing Tube Holder leaking?

[Paul]

Hi,

I have the doser since release and its working great. But i notice that after a while the Dosing Tube Holder seems to start leaking.
Result is that it will also drip down the outside of the tank.

I looks like it starts at the connection between the top part and where the tubes get connected. The fluid from dosing (plant ferts, easy-life Potasium, easy-life Carbo) finds a way between the seem.
Once it happend at the first one i tried the second one that came with the package. Just to check if the first one could maybe be broken.
But after a while also the second one started leaking.

So its not the tubes itself that seems to be leaking.
Any experience with this or option i could do?

 

[Administrator]

Hi, when and where did you buy this pump?

 

[Paul]

Hi, when and where did you buy this pump?

Hi,

I bought it on 31 aug 2022 from your store (order #1604).
Directly after the newsletter with the pre-order message in it

 

[Administrator]

Ok, technicians said old version may have issues, now have upgraded.
We will resend 2 holders to you and let you know the tracking number.

 

[Paul]

Ok, technicians said old version may have issues, now have upgraded.
We will resend 2 holders to you and let you know the tracking number.

Whoa thats awesome! Great service
Big thanks!

 

[BoB77]

Hello,
I have got the same problem with the holder - it is leaky. I bought mine on 12th September 2023 through riverwoodaquatics.co.uk
How can I get improved holders?

 

[Administrator]

Hi, please take photos of the holder

Hello,
I have got the same problem with the holder - it is leaky. I bought mine on 12th September 2023 through riverwoodaquatics.co.uk
How can I get improved holders?

 

[BoB77]

Hi, please take photos of the holder

 

[Administrator]

Cannot see any leak, seems it's new never been used.

 

[BoB77]

I’ve swapped with the second one from the kit and washed under tap as it was sticky since leaking fertiliser crystalised on on it. If you don’t trust me I can use it for couple weeks and then you’ll see clear evidence of leaks.

 

[Administrator]

I’ve swapped with the second one from the kit and washed under tap as it was sticky since leaking fertiliser crystalised on on it. If you don’t trust me I can use it for couple weeks and then you’ll see clear evidence of leaks.

Generally the fertilizer will flow to the sides but not leak like the above customer's holder, which is the back side leak. If yours is the same with above you can contact the seller to replace.

 

[BoB77]

Cannot see any leak, seems it's new never been used.

I have taken photographs one week after installing 2nd holder from the kit. It is leaky too. Please see the photographs. Can you please help the get the good ones?

 

[Administrator]

I have taken photographs one week after installing 2nd holder from the kit. It is leaky too. Please see the photographs. Can you please help the get the good ones?

you can contact the seller to replace.

 

[BoB77]

How to recognise improved one? Does it have different part number?

 

[Administrator]

No difference from the appearance. No number.

 

[BoB77]

you can contact the seller to replace.

Hello! I couldn't get replacement from the seller (riverwoodaquatics.co.uk).
Would you be so keen to sent me replacement (on a basis of Manufacturer Warranty)? I can cover postage cost.

 

[Administrator]

Hello! I couldn't get replacement from the seller (riverwoodaquatics.co.uk).
Would you be so keen to sent me replacement (on a basis of Manufacturer Warranty)? I can cover postage cost.

We have 1 year warranty, just ask after-sale service from the seller.