Dosing pump questions

[ludlumjohn]

Hello,

Just purchased 2 dosing pumps and had an issue this morning with dosing not occurring on the schedule time. Please see attached photos of settings. Because it was missed I manually dosed. Per the pics it does not show the manual dose as having been completed? Why is that? Also curious I had the app open while waiting the confirm the dose occurred. For the 2nd does I did not have the app open. Will having the app open when the does is to occur cause a missed dose?
Thanks

 

[Administrator]

Opening the app when the dose is to occue doesn't cause a missed dose.
Did you install the battery?
Was there a sudden power outage there?
When did you set the settings of the Channel 1?
Take screenshot of the Device Information page that includes device ID NO and Firmware Version.

 

[ludlumjohn]

Opening the app when the dose is to occue doesn't cause a missed dose.
Did you install the battery?
Was there a sudden power outage there?
When did you set the settings of the Channel 1?
Take screenshot of the Device Information page that includes device ID NO and Firmware Version.

Yes I installed the battery. No power loss that I know of. I set up about 4 days ago. See screen shot. Why does it now show the manual dose I did? This happened on pumps 1 and 3

 

[Administrator]

Yes I installed the battery. No power loss that I know of. I set up about 4 days ago. See screen shot. Why does it now show the manual dose I did? This happened on pumps 1 and 3

Didn't you manually dose the channel 1-10ml and channel 3-7ml?

 

[ludlumjohn]

Didn't you manually dose the channel 1-10ml and channel 3-7ml?

Yes

 

[Administrator]

Yes if you manually dose it will show the amount that you dosed.

 

[ludlumjohn]

I did dose manually and it does not show. You can see in the screenshots.

 

[Administrator]

Channel 1 shows you manually dosed 10ml.
Channel 2 automatically dosed 5ml.
Channel 3 shows you manually dosed 7ml.

 

[ludlumjohn]

I manually dosed because the automatic dose was missed. Where does it show me that a manual dose was done? Why is it missing auto dosing?

 

[Administrator]

Technicians asked you to take a photo of the place that the battery you installed.

 

[ludlumjohn]

They did not ask me to take a pic of the battery install. Pretty basic stuff but I will do it

 

[ludlumjohn]

They did not ask me to take a pic of the battery install. Pretty basic stuff but I will do it

Is this the correct installation for the battery. Nothing mentioned in the instructions and I did not notice on the doser

 

[Administrator]

You may insert wrong.

 

[ludlumjohn]

Not sure I understand?

 

[Administrator]

You need to insert the battery as the pictures we sent.
Do not cover the tiny piece under the battery.