Connexion lost problem

[Jofre]

Hi, I bought Chihiros serie B 45.
I registered and instaled the App. I have my bluethoot and GPI permisons active. I found DYLed device.

But when I try to connect to the device is impossible. I always recieve the same message: connexion lost, retry again.

What to do?

 

[Jofre]

Hi, I bought Chihiros serie B 45.
I registered and instaled the App. I have my bluethoot and GPI permisons active. I found DYLed device.

But when I try to connect to the device is impossible. I always recieve the same message: connexion lost, retry again.

What to do?

 

[Administrator]

Try to delete the light from Device list,, plug out for a few minutes then plug back in to search and connect again.

If still happens, take a screenshot of the More device Info page that mark device ID no and dealer.

 

[Jofre]

It still doesn't work.

 

[Jofre]

Maybe you mean this screenshots...

 

[Administrator]

Technicians said you can click CONNECT to see if this nRF Connect app can connect the light.
If yes disconnect it then search the light in My Chihiros app.

 

[Jofre]

I can't connect. It tries, but not.

 

[Jofre]

Screenshot

 

[Jofre]

Another screenshoot

 

[Jofre]

It is not bonded.

 

[Administrator]

When and where did you buy it?
Do you have a order receipt?

 

[Administrator]

It is not bonded.

There may be a problem with the interface of the mobile phone's Bluetooth system.
Try restarting your phone to search again.

 

[Jofre]

When and where did you buy it?
Do you have a order receipt?

In an online shop in spain called pez verde:

Pedido: VATSMGKFH Situado en 23/03/2024 20:06:07

 

[Jofre]

In an online shop in spain called pez verde:

Pedido: VATSMGKFH Situado en 23/03/2024 20:06:07

Www.pezverde.es

 

[Administrator]

There may be a problem with the interface of the mobile phone's Bluetooth system.
Try restarting your phone to search again.

Could this way work?

 

[Jofre]

There may be a problem with the interface of the mobile phone's Bluetooth system.
Try restarting your phone to search again.

It worked. Thank you!