I can't connect to any of my three tanks.

[Ignacio Yufera]

I can't connect my IOS app to any of my 3 tanks (two DYCRGB, one A2 Max). I keep getting the "Lost connection, please try again" message.
I've tried everything: downloading the app again, unplug and plug again the lights, to no avail. The app does NOT detect the lights.

 

[Administrator]

Totally close the app from phone backend.
Try to restart your phone to connect again.

 

[Administrator]

If no help, technicians need the login email of the app and your phone brand and system version.