Can't connect new light - B90

[Ivan1982]

Hello, the new light B90 that I tried to connect this morning is exactly 2 months old. I am connecting it for the first time. I have 20 Chihiros lights and I never had connection issues before. When I go to add the light it is not visible in "Searching (Scan)" screen. The light is new and this shouldn't be happening.

- when light is plugged in it switches ON to 100% brightness
- the green light on the brick (power adapter) is steady green
- the light is NOT VISIBLE in the search screen
- Bluetooth is ON
- Location services for the Chihiros app is set to "Allowed"

- I tried using app on two different mobiles and that didn't solve the problem
- the app is latest update 2.8.15 (app has been updated today 22nd July)
- I tried restarting app and that didn't solve the problem
- I tried restarting mobile and that didn't solve the problem
- all the other 20 LED light are OK in the app and I have no issues with them

 

[Administrator]

Is there any other B Series light among your 20 devices?
Totally close the app My Chihiros from phone backend. Download an app BLE Scanner to scan all the devices, take screenshots of all the devices it finds on Scanner page.

 

[Ivan1982]

Is there any other B Series light among your 20 devices?
Totally close the app My Chihiros from phone backend. Download an app BLE Scanner to scan all the devices, take screenshots of all the devices it finds on Scanner page.

Yes I have 3 more B series lights. I downloaded and tested BLE scanner app. If you check the photo I am 10 meters from all my other lights (from my fish room) and they are all in the FAR section. I am in another room and standing 10-20cms from the B90 lights and there is nothing visible in the IMMEDIATE section.

 

[Administrator]

The BLE Scanner app is not correct.
You can switch a bluetooth controller commander 1 from a working B series light to this B 90 light, see if the app could detect it.

 

[Ivan1982]

In the photos you can see my new B90 that doesn't work and B45 that works. It looks like there is no commander 1 for B90, I checked the box and I didnt receive it?

 

[Administrator]

Yes there is no bluetooth controller commander 1.
Check if you bought the light with bluetooth controller.