Attention-App Login Problem

[Administrator]

Hi My Chihiros Users:

We’re currently experiencing an app bug affecting login process and encountering an "Unknown Error" message.
Our technical team is actively working to resolve this issue as quickly as possible.
Hopefully today will fix it.

We appreciate your patience and understanding during this time.
Please stay tuned for updates!

Thank you!

 

[Administrator]

Technicians have fixed the app login problem.
Now can login.

 

[ajohns]

Technicians have fixed the app login problem.
Now can login.

Still cant login, does not recognize my email at the login

 

[Administrator]

Still cant login, does not recognize my email at the login

What's your email account?
Android or Apple? What's the phone model?
What's the phone version?
What's the app version?

 

[ajohns]

ajohns@optusnet.com.au, re-installed latest version of the app on both an apple pro12 and a samsung android . both come back as Email address is incorrect. (re-installed the latest version on both phones)

 

[Administrator]

ajohns@optusnet.com.au, re-installed latest version of the app on both an apple pro12 and a samsung android . both come back as Email address is incorrect. (re-installed the latest version on both phones)

Sent you the password thru private conversation, you can try again.

 

[Occean]

Technicians have fixed the app login problem.
Now can login.

Well done on fixing it so quickly!

 

[ajohns]

Sent you the password thru private conversation, you can try again.

Ty for your help