App Does Not Function

[sausage]

I'm having the same issue. Can't login with my account and when i login with google i can't set up a tank or find my light.

I'm back online

 

[seafoodcocktail]

Mine came back. Try now folks.

 

[DonutfishOaseStyleline85]

I'm back online

forreal?? how? it just worked again?

 

[DonutfishOaseStyleline85]

I'm back online

YEAAA TRY FOLKS! SAME HERE

 

[Administrator]

There has been no change to my phone but the app no longer functions.

When I tried to login it said "unknown error." I tried clearing the cache and the data on my phone. That did not resolve the problem. I uninstalled and reinstalled the app. At that point the bluetooth search saw my two lights but required me to create a tank. I did that but when I get to the end and click the "complete" button, nothing happens--it will not create the new tank.

So right now I have no control over my two very expensive lights.

I tried both the Android and IOS version and got the same results.

Thanks for any suggestions.

Hi,

We are currently experiencing a temporary issue with the app server. Our technical team is actively working to resolve it as soon as possible.

We apologize for any inconvenience caused and appreciate your patience while we fix the issue.

 

[annoyeduser]

Same thing is happening to me. I have uninstalled the app and reinstalled. I can't login and I can't reset. Can'd do anything and I can't turn my light on. I have been using this app for more than 6 months and this just started today.

 

[annoyeduser]

Now it's saying that my email address is incorrect when I try to login!

 

[HRS123]

It's working again for me

 

[Kath]

Working again, except for the fan, it won't connect etc. I have my lights back and tank profiles which is good - however, I think this experience has convinced me NOT PURCHASE Chihiros products again. If the app stops working, the equipment becomes unusable, which makes it a very expensive risk. From my perspective, relying entirely on an app to operate essential equipment is simply too risky, so I will NOT BE BUYING CHIHIRIOS again.

 

[HRS123]

Any brand with cloud services had this problem.
I also have Reef Factory devices. Reef Factory is bankrupt now but the cloud services are still running. For how long, nobody knows ...

 

[rfcii]

Same issue here - Chihiros support says "try a different phone" to which I say sure, send me one to try. Otherwise, please update your product description to say "does not work with Apple iPhone 16". Thanks!

 

[d0c2783]

Yeah same here. I have a $300 light that I cannot do anything with. What a piece of trash this app is.

 

[otocinclus]

Same problem here. Can't login to the app and I get "unknown error". I don't understand why the app requires login or internet connection to begin for devices that are bluetooth only.

For anyone in urgent need, this works https://github.com/TheMicDiet/chihiros-led-control without login for some lights. It connects directly to the lights but a bit technical.