New Version of the App is Dysfunctional

[Steve Metz]

I installed a new Android version of the app yesterday and now the buttons to turn my two lights from automatic to manual do not work. One is stuck on "auto" and the other on "manual" and there is no way to change them.

I trying uninstalling and reinstalling the app but that made it worse: now the two lights show up in the app but I can't connect to them with bluetooth.

So I deleted both lights from the app and tried to reinstall them but the app doesn't see them at all.

This is a classic case of taking something that worked and screwing it up.

And it just gets better. I tried logging on with the IOS version of the app from my iPad. This time I can add the lights via bluetooth but when I try to add automation, sometimes it will let me scroll down and his the "save" button and other times it won't.

In this day and time how hard is to hire competent app developers?

 

[Administrator]

Hi,
Is the app My Chihiros the latest version?
What's your login email, technicians will check.

 

[Steve Metz]

Yes it was just updated a couple of days ago. I'd rather not post my email in an open forum like this. That would invite spam.

 

[Administrator]

Yes it was just updated a couple of days ago. I'd rather not post my email in an open forum like this. That would invite spam.

You can send us direct/private message.

 

[Sangerinne]

Вы можете отправить нам личное сообщение.

у меня та же самая проблема на wrgb2 pro 80

 

[Administrator]

у меня та же самая проблема на wrgb2 pro 80

Is the app My Chihiros the latest version?
What's your login email, technicians will check.

 

[Sangerinne]

Является ли приложение My Chihiros последней версией?
Ваш логин по адресу электронной почты? Технические специалисты его проверят.

да, версия последняя. обновлено в конце августа этого года

 

[Administrator]

New app version 2.8.32 will fix this bug next week.

 

[bixx]

I have exactly the same problem and it started this morning. If i shift to manual from auto, it's just stuck (and vice versa). Or, the buttons are stuck, but the light functions work even though the app shows I am still on the automatic (or manual) settings page. I uninstalled and installed the app several times, even deleted the info in them and reinputted tank details and light. And strangely, in addition to the uninstalling and installing, having deleted my light and tank from the app, the newly installed app shows them still. And the problem with the buttons are still there. I hope the new app version arriving next week fixes these issues.

 

[Ivancdesuo]

Exactly same bug here!

 

[Administrator]

New app version 2.8.32 will fix this bug next week.

 

[Kubayaszi]

I have the same problem and it started afer the 2.8.32 update before it was everything fine. Auto mode don’t work. Only on manual I can turn lamp on I got iOS version of app

 

[Administrator]

I have the same problem and it started afer the 2.8.32 update before it was everything fine. Auto mode don’t work. Only on manual I can turn lamp on I got iOS version of app

Technicians said there are still problems with mode switching in version 2.8.32.
They will release the next version to fix it as soon as possible.

 

[Administrator]

Version 2.8.33 and above have solved this problem.