WRGB2 no longer found by app

[TonySydney]

One of my WRGB2 lights is not longer found by the App, what is the best way to fix this?

 

[Administrator]

Make sure open Bluetooth, GPS(Android only) and Location Service.
If the light is still on the DEVICE list page, delete it and plug out the power supply for a few minutes then plug back in to search and connect.
If not you can try to search it by unplug and plug back in the bluetooth controller.
If above methods don't work you can download an app nRF Connect to scan whether it can find the light or not.

 

[TonySydney]

Thank you, I will try what you outlined above

 

[Ralfy580]

Make sure open Bluetooth, GPS(Android only) and Location Service.
If the light is still on the DEVICE list page, delete it and plug out the power supply for a few minutes then plug back in to search and connect.
If not you can try to search it by unplug and plug back in the bluetooth controller.
If above methods don't work you can download an app nRF Connect to scan whether it can find the light or not.

Hi, I’m having the same exact issue with my Wrgb 2 pros. They were working fine until I unplugged them. When I plugged back in , my app can not find my lights when I search. I down loaded nRF and scanned but I don’t see the lights. What would they come up as on nRF

 

[Administrator]

Hi, I’m having the same exact issue with my Wrgb 2 pros. They were working fine until I unplugged them. When I plugged back in , my app can not find my lights when I search. I down loaded nRF and scanned but I don’t see the lights. What would they come up as on nRF

What's the light model and size? Please take a screenshot of the devices that you scanned from the nRF Connect.

 

[Ralfy580]

What's the light model and size? Please take a screenshot of the devices that you scanned from the nRF Connect.

I have the Wrgb II PRO 120

 

[Administrator]

I have the Wrgb II PRO 120

Did the light work normally, turn on/off as your schedule? Was there a green light indicator on the power adapter? Always keep on or blink?

 

[Billy]

Mine are same issue like above, WRGB 2 PRO 120cm,lost Bluetooth connection out of sudden. Try to open location and tutorial on YouTube, but fail to connect also.

 

[Billy]

Did the light work normally, turn on/off as your schedule? Was there a green light indicator on the power adapter? Always keep on or blink?

Mine WRGB 2 PRO 120cm have same issue. Try to open location and watch tutorial on YouTube still can't connect with Bluetooth. About 2 weeks ago.

 

[Billy]

Mine WRGB 2 PRO 120cm have same issue. Try to open location and watch tutorial on YouTube still can't connect with Bluetooth. About 2 weeks ago.

Adapter show green light not blinking and the light work fine as scheduled

 

[Administrator]

Adapter show green light not blinking and the light work fine as scheduled

Delete the light from Devices list, plug out the power supply for a few minutes then plug back in to search and connect again.

 

[Billy]

Thank you Admin, light connected and works fine.

 

[Ade Priyatna]

Hello, i've tried to connect my wrgb 2 slim, but the devices is always not found, is there any solution?

 

[Ade Priyatna]

What's the light model and size? Please take a screenshot of the devices that you scanned from the nRF Connect.

hello, i've followed all the step, but the NRF connect don't find my devices

 

[Administrator]

hello, i've followed all the step, but the NRF connect don't find my devices

Make sure open all the permissions.
Download an app BLE Scanner to scan all the devices and see if there is a device name with prefix "DY".