WRGB 2 Bought off second hand, connection password required and he doesn't remember password

[Aadil]

Hello my Chihiros lamp has a password that I didn't put so I can't log in can you help me please ?

 

[Administrator]

View attachment 1427

Have deleted/reset the password.
Totally close the app from phone backend, open it again to refresh, search and connect.

 

[Mrnhuanh1984]

 

[Mrnhuanh1984]

View attachment 1497

Pls assist to reset connection password

 

[Administrator]

View attachment 1497

Have deleted/reset the password.
Totally close the app from phone backend, open it again to refresh, search and connect.

 

[Nhh0595]

Dear Admin, please delete my password! Tks

 

[Administrator]

Dear Admin, please delete my password! TksView attachment 1620

Have deleted/reset the password.
Totally close the app from phone backend, open it again to refresh, search and connect.

 

[JohannesKarwou]

Hello I seem to have the same problem. Can you reset the password for this lamp:
Thank you in advance

 

[Administrator]

Hello I seem to have the same problem. Can you reset the password for this lamp:
Thank you in advance

Sorry dear we’ll back to our office till 3rd, April, if you’d like to wait, we could help to delete.

 

[JohannesKarwou]

Sorry dear we’ll back to our office till 3rd, April, if you’d like to wait, we could help to delete.

Thanks for the update I will wait

 

[kartoffelkaefer]

Dear support team,
i am having the same issue as the thread starter. I bought a LED Lamp but I can't connect to the app. I don't no the required password. The information shown in the connection screen are:

WRGB2 Slim
DYSILNE68CE568DC02

 

[kiido]

Hello!! I have the same problem with my second hand WRGB 2 Pro lamp. Can you help me to reset the lamp and delete the connection password? Thanks in advance!!

 

[Taufiqurrohman]

Hello, can you help me to reset this lamp
Thanks

 

[Administrator]

Hello I seem to have the same problem. Can you reset the password for this lamp:
Thank you in advance

Have deleted/reset the password.
Totally close the app from phone backend, open it again to refresh, search and connect.

 

[Administrator]

Dear support team,
i am having the same issue as the thread starter. I bought a LED Lamp but I can't connect to the app. I don't no the required password. The information shown in the connection screen are:

WRGB2 Slim
DYSILNE68CE568DC02

Have deleted/reset the password.
Totally close the app from phone backend, open it again to refresh, search and connect.

 

[Administrator]

Hello!! I have the same problem with my second hand WRGB 2 Pro lamp. Can you help me to reset the lamp and delete the connection password? Thanks in advance!!

Have deleted/reset the password.
Totally close the app from phone backend, open it again to refresh, search and connect.

 

[Administrator]

Hello, can you help me to reset this lamp
Thanks

Have deleted/reset the password.
Totally close the app from phone backend, open it again to refresh, search and connect.

 

[viet67]

Please support to reset my password

 

[Administrator]

Please support to reset my password

View attachment 1774

View attachment 1775

Have deleted/reset the password.
Totally close the app from phone backend, open it again to refresh, search and connect.