WRGB 2 Bought off second hand, connection password required and he doesn't remember password

[itzjayyx3]

As said in the title, I bought a WRGB 2 off someone on facebook marketplace, and he sold me the light and when I tried to connect to it, it says i needed a connection password. Now he told me he deleted the device and the account while I was trying to connect to the app, and he doesn't seem to remember the password. Is there anything I can do?

 

[Administrator]

What's the light ID number? You can take a screenshot when searched the light.

 

[itzjayyx3]

Hey, the ID number is in the screenshot below

 

[Administrator]

Connection password deleted

 

[piotredel]

Witam, kupiłem Wrgb2 45 slim od kogoś i nie mogę się połączyć z aplikacją. Woła hasło a ja nie znam. Co mogę zrobić

 

[Administrator]

You can ask the user at first, technicians can help to delete but we are now having our Chinese New Year Holiday, need to wait until 18th, Feb.

 

[andyD]

You can ask the user at first, technicians can help to delete but we are now having our Chinese New Year Holiday, need to wait until 18th, Feb.

I need help to my is DYWRGB - DYNWRGBE495A038DFB2
THANK YOU FOR YOUR HELP

 

[Administrator]

I need help to my is DYWRGB - DYNWRGBE495A038DFB2
THANK YOU FOR YOUR HELP

There is no database record for this device, you may type the wrong device ID number.

 

[Administrator]

Witam, kupiłem Wrgb2 45 slim od kogoś i nie mogę się połączyć z aplikacją. Woła hasło a ja nie znam. Co mogę zrobić

Technicians deleted it.

 

[Melvin Chou]

Ggood afternoon, I just bought a 2nd hand WRGB2 slim, but it's password locked and the ex owner doesn't know the password

 

[Administrator]

Ggood afternoon, I just bought a 2nd hand WRGB2 slim, but it's password locked and the ex owner doesn't know the password

Technicians deleted the password.

 

[GHOSTDOG]

Dear admin, please reset the password on this device.
Thank you very much!!!!!!

 

[Administrator]

Dear admin, please reset the password on this device.
Thank you very much!!!!!!
View attachment 227

Technicians deleted it.

 

[Ddasukitank]

Dear Admin, i too am facing a similar problem. Bought a 2nd hand WRGB2. Would be possible to help reset?

 

[Administrator]

Dear Admin, i too am facing a similar problem. Bought a 2nd hand WRGB2. Would be possible to help reset?

Technicians checked no data of this device.

 

[Ramp0527]

Hi @chihiros technical team, I have issue in adding device in app as it's asking password. Below is device details please reset

 

[Administrator]

Hi @chihiros technical team, I have issue in adding device in app as it's asking password. Below is device details please reset

View attachment 483

Technicians deleted it.