WRGB 2 Bought off second hand, connection password required and he doesn't remember password

itzjayyx3

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As said in the title, I bought a WRGB 2 off someone on facebook marketplace, and he sold me the light and when I tried to connect to it, it says i needed a connection password. Now he told me he deleted the device and the account while I was trying to connect to the app, and he doesn't seem to remember the password. Is there anything I can do?
 
What's the light ID number? You can take a screenshot when searched the light.
 
Witam, kupiłem Wrgb2 45 slim od kogoś i nie mogę się połączyć z aplikacją. Woła hasło a ja nie znam. Co mogę zrobić
 

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You can ask the user at first, technicians can help to delete but we are now having our Chinese New Year Holiday, need to wait until 18th, Feb.
 
I need help to my is DYWRGB - DYNWRGBE495A038DFB2
THANK YOU FOR YOUR HELP
There is no database record for this device, you may type the wrong device ID number.
 
Ggood afternoon, I just bought a 2nd hand WRGB2 slim, but it's password locked and the ex owner doesn't know the password
 

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Dear admin, please reset the password on this device.
Thank you very much!!!!!!
Screenshot_20240303_085825.jpg
 
Dear Admin, i too am facing a similar problem. Bought a 2nd hand WRGB2. Would be possible to help reset?
 

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Hi @chihiros technical team, I have issue in adding device in app as it's asking password. Below is device details please reset

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