unable to connect

clee

New member
Nov 3, 2024
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i have WRGB pro 120, recently i could connect with the device as the app can not locate the device, i ordered a new remote controller but app still can locate my device what can i do next
 
App couldn't detect the light?
What do you mean remote controller, the bluetooth controller?
Check the power adapter, is there a tiny green indicator light? Is it stable or flickering?
 
i replaced both the power adapter and the bluetooth controller, power adaptor green indicator is on all the time. but app still can not find the device. I have also a vivid and no problem
 
What's your log in email of the app My Chihiros.
Download an app BLE to search all the devices and record a screen video of all the devices it found in Scanner page.
 
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