i have WRGB pro 120, recently i could connect with the device as the app can not locate the device, i ordered a new remote controller but app still can locate my device what can i do next
App couldn't detect the light?
What do you mean remote controller, the bluetooth controller?
Check the power adapter, is there a tiny green indicator light? Is it stable or flickering?
i replaced both the power adapter and the bluetooth controller, power adaptor green indicator is on all the time. but app still can not find the device. I have also a vivid and no problem
What's your log in email of the app My Chihiros.
Download an app BLE to search all the devices and record a screen video of all the devices it found in Scanner page.
What's your log in email of the app My Chihiros.
Download an app BLE to search all the devices and record a screen video of all the devices it found in Scanner page.
1. You have replaced both the power adapter and the bluetooth controller of the WRGB II Pro light?
2. Take photos of the SN code on both old and new bluetooth controllers.
3. Download an app BLE Scanner to search all the devices and record a screen video of all the devices it found in Scanner page.