Problem with Chihiros Universal WRGB 1000

[Martina]

Hello! Before 34 days we bought Chihiros Universal WRGB 1000 for our Juwel Rio 180l. Everything was fine unil today, when we noticed something strange.We saw it now, because we do not turn the white channel normally, we run only red, blue and green. Today we bought a few carpet plants that require white light and we were stunned to see that the white lids on the right side of the lamp are completely off, and it does not matter of we turn the % to 100, or to 50%, they stayed off on the right side. We run 8/14 hour cycle, with 8 hours being on. Other colors work perfectly fine. We tried unplugging it, disconnecting it , nothing seems to work. It does not look like a software problem, so my guess is it is broken? I am attaching pictures. Thank you im advance!

PS: The light is not underwater, nor have any contact with it. There is at least 10cm between the water level and the light. The pictures are mirrored, as this way it is more visible.

 

[Administrator]

There is a problem of the led beads panel, ask the store you bought from to repair.

 

[Administrator]

You can also turn off the light, take a clear photo of the white led beads at the right.

 

[Martina]

Like this?

 

[Administrator]

Yes thank you.

 

[Administrator]

Could you take a clear photo of the red and green circled parts?

 

[Martina]

I hope this works.

 

[Administrator]

Thanks.

 

[Administrator]

They still need a clear photo of the whole led beads panel.
Sorry for inconvenience.

 

[Martina]

I hope the picture is okay. And thank you again!

 

[Administrator]

Ok we have sent to technicians, you can ask the store you bought from to repair.

 

[Martina]

Thank you very much!

 

[JMdS]

Sembra che tante Universal WRGB abbiano lo stesso problema dei led bianchi.... avete trovato una soluzione a queste infiltrazioni di condensa o anche la lampada in sostituzione avrà lo stesso problema???

 

[Administrator]

Sembra che tante Universal WRGB abbiano lo stesso problema dei led bianchi.... avete trovato una soluzione a queste infiltrazioni di condensa o anche la lampada in sostituzione avrà lo stesso problema???

Short circuit of the led beads.
Replace led beads panel can solve.

 

[JMdS]

The replacement is fine, but do you understand why it happens? Have you solved the problem in the next batches of lamps or do we continue to change it every time the white LEDs burn out until the warranty expires??
It seems to me that there is little clarity and little seriousness on your part.

 

[Administrator]

The replacement is fine, but do you understand why it happens? Have you solved the problem in the next batches of lamps or do we continue to change it every time the white LEDs burn out until the warranty expires??
It seems to me that there is little clarity and little seriousness on your part.

Yes we found it's the problem of the white led beads and the glue around them.
We'are improving in new batches.

 

[JMdS]

quando saranno disponibili in Italia i nuovi lotti e che data di produzione avranno (visto che quelli con data 2024-01-19 hanno il problema dei led bianchi)?
grazie

 

[Administrator]

quando saranno disponibili in Italia i nuovi lotti e che data di produzione avranno (visto che quelli con data 2024-01-19 hanno il problema dei led bianchi)?
grazie

You can confirm with local stores.