Universal WRGB 800 - silicone deterioration

[pinzarufilip]

I own a Universal WRGB800 for aproximately one year. Meanwhile, the silicone which makes the LED pannel waterproof has deteriorated. It became a little bit frosted but only on one side of the lamp.
Why is this happening? How can it be solved?

Thx.

 

[Administrator]

Technicians are checking.
Later will update you.

 

[pinzarufilip]

Any update here? Thank you !

 

[Administrator]

Technicians need you to take a panoramic photo of the fish tank.

 

[pinzarufilip]

Hello ,

This is a picture with the tank. It’s a Juwel Rio 125. The tank has the original lid.

 

[Administrator]

Manager's reply:
"This is the first time we have received such feedback.
Technicians are currently unable to determine the cause. Based on the specific photos and descriptions, technicians can be sure that it will not affect the normal use of the light.
However, one thing is worth noting: why only on one side of the light has the problem? If there is a problem with the glue itself, the entire lamp should be affected. Now only one side has abnormalities, and the new lights have no problems, which can rule out the reasons in the production and transportation links."

 

[pinzarufilip]

Hello ,

The silicone is dirty with traces of mould. On that side there is a lack of transparency of the silicone. How can it be restored to trasparent view? Heat? Clean with some agents? It is looking like limestone deterioration, but I do not know how to clean it. Thanks.

 

[Administrator]

There is no way to remove the dirt inside the silicone. The surface can be wiped off with alcohol or detergent.

 

[pinzarufilip]

There is no way to remove the dirt inside the silicone. The surface can be wiped off with alcohol or detergent.

It is not inside the silicone. It is o. The surface. Wich tipe of alcohol?

 

[Administrator]

It is not inside the silicone. It is o. The surface. Wich tipe of alcohol?

Regular alcohol wipes