App issues connecting WRGB2 PRO60

[Glogun]

Hi can you please assist, I am seeing this screen and can’t connect to the light:



Please advise how to connect as I’ve tried resetting, unplugging, deleting and reinstalling the app, etc.

Thanks!

 

[Administrator]

Did you make sure open Bluetooth?
Totally close the app My Chihiros from phone backend. Download an app nRF Connect to scan all the devices, take screenshots of all the devices it finds on Scanner page.