Wifi hub pro connection

[mestrumpaul]

wifi hub pro losing connection with devices frequently
How can this be solved

 

[Administrator]

Reset Wifi Hub Pro.
Waiting for firmware updates.

 

[mestrumpaul]

How to reset, wen I check for updates it says no updates it is up to date

 

[Administrator]

How to reset, wen I check for updates it says no updates it is up to date

Delete the hub from device list page, unplug for a few minutes then plug back in to reset.

 

[mestrumpaul]

Delete the hub from device list page, unplug for a few minutes then plug back in to reset.

The firmware updates are loaded then aswell?

 

[Administrator]

No, it's just reset.
Firmware updates are launched randomly by technicians, you can keep eyes on.

 

[mestrumpaul]

No, it's just reset.
Firmware updates are launched randomly by technicians, you can keep eyes on.

I am sorry, but I am really fed up this device, it is a shame that the working is that bad
I can get the connection to the other devices , every time I get the menage connection loss
I hope for a solution from your side

 

[Administrator]

Put that device near the hub.

 

[mestrumpaul]

Put that device near the hub.

I do not think that is the solution, I have four devises inside the cabinet below the aquarium and the wifi pro is on top on the stand
The signal can not be that bad that is losses connection with those four devises every time

 

[Administrator]

You can put the hub near the devices or wait for Wifi Hub firmware updates.

 

[mestrumpaul]

When I look in the more device information from the wifi hub pro I do not see the software information, is this correct

 

[Administrator]

When I look in the more device information from the wifi hub pro I do not see the software information, is this correct

Wifi Hub Pro firmware version is in the screen "About" page.

 

[mestrumpaul]

When is an update for the problem expected

 

[Administrator]

When is an update for the problem expected

The firmware and software updates are ongoing at all times.

 

[mestrumpaul]

Is there somebody working on an update for this problem , or how can we get this solved

 

[Administrator]

Is there somebody working on an update for this problem , or how can we get this solved

Open auto update of the device.

 

[mestrumpaul]

Auto update is on

 

[Behrendt]

Also ich habe den Wifi Hub Pro seit mitte November 2025 und seit der Inbetriebnahme hab ich nie wieder ein Update bekommen. Aktuelle Firmware Version ist bei mir die 1.2.10 (150). Habe nach wie vor die gleichen Probleme damit. Auch startet das Teil immer mal wieder neu.

 

[Administrator]

Auto update is on

Provide device SN code and app login email to join the Beta test for auto update.

 

[Administrator]

Also ich habe den Wifi Hub Pro seit mitte November 2025 und seit der Inbetriebnahme hab ich nie wieder ein Update bekommen. Aktuelle Firmware Version ist bei mir die 1.2.10 (150). Habe nach wie vor die gleichen Probleme damit. Auch startet das Teil immer mal wieder neu.

Provide device SN code and app login email to join the Beta test for auto update.