WiFi Devices not working

[darr]

As @Bruno_natura says, this is a problem on Chihiros side, our hubs and apps are still working. What I suspect happened (but could be wrong) is that there was a firmware update just before the Chinese new year began. But it wasn't bug-tested properly before everyone went on holiday. Chinese new year ends next week Feb 12th so we may have to sit tight until then.

@Administrator any updates on when your technicians will return to work?

 

[Criskoup]

Update
Today the connection of WiFi with my hub and the light seem fine ( it appears the symbol of internet connection on the right upper corner ).

 

[Bruno_Aqua]

Yes, confirm!

 

[darr]

Update
Today the connection of WiFi with my hub and the light seem fine ( it appears the symbol of internet connection on the right upper corner ).

Brilliant! Thanks for the update. I can confirm mine is working too

 

[Sefo]

How did you update? I don't see any updates.

 

[Bruno_Aqua]

Update means Chihiros IOT server update, not aplication. This issue was cause by they infrastructure. Regards

 

[Sefo]

Ok thank you, the problem seems to be solved for me too.

 

[Ron]

The wifi hub works now but doesn't stay saved in the tank. Requires to be added to the tank everytime I open the app. Doesn't stay added in the tank.

Edited update for others facing the same issue- Required a cellphone restart and the whole tank restart. The devices shows in tank now. Hope this holds through.

Thanks to whoever helped out during the Chinese New year. Much appreciated

 

[Administrator]

Today we back to work, technicians have solved the "long connection server certificate" problem.
It's back to normal now.
Sorry for the inconvenience guys!

 

[Criskoup]

Today we back to work, technicians have solved the "long connection server certificate" problem.
It's back to normal now.
Sorry for the inconvenience guys!

Thanks for your support !

 

[darr]

Today we back to work, technicians have solved the "long connection server certificate" problem.
It's back to normal now.
Sorry for the inconvenience guys!

Thank you and Happy New Year