Vivid 2 is removed from the device menu after closing the application

[osaki45]

After configuring, saving, and closing the application, I found that the device was missing from the application.

When searching for a new device, the application prompts for a password, and everything works fine—the device is detected. However, after closing the application, the device disappears from the list along with all saved settings. I got the same problem for my both Vivid2

 

[Administrator]

We have deleted the connection passwords of the 2 devices.
Totally close the app from phone backend, open it again to search and connect.

 

[osaki45]

it works now thank you

 

[SGJ]

Hi, I have the exact same problem for my WRGB 2, can help delete the connection password for my device also?

 

[Administrator]

Hi, I have the exact same problem for my WRGB 2, can help delete the connection password for my device also?

Have deleted/reset the password.
Totally close the app from phone backend, open it again to refresh, search and connect.

 

[SGJ]

Have deleted/reset the password.
Totally close the app from phone backend, open it again to refresh, search and connect.

Thanks. Problem solved.

 

[beaver24]

I have the exact same problem on my wrgb 2 pro. Can you please delete password connection.

 

[Administrator]

I have the exact same problem on my wrgb 2 pro. Can you please delete password connection.
View attachment 1724

Have deleted/reset the password.
Totally close the app from phone backend, open it again to refresh, search and connect.

 

[Thierry CP77]

Hi, I have the same issue. C2 RGB not showing after I close the app.
Can you please reset the password?

 

[Administrator]

Hi, I have the same issue. C2 RGB not showing after I close the app.
Can you please reset the password?

Have deleted/reset the password.
Totally close the app from phone backend, open it again to refresh, search and connect.

 

[Thierry CP77]

Have deleted/reset the password.
Totally close the app from phone backend, open it again to refresh, search and connect.

Thank you, my issue is solved.
It doesn’t disappear anymore

 

[beaver24]

Have deleted/reset the password.
Totally close the app from phone backend, open it again to refresh, search and connect.

Have deleted/reset the password.
Totally close the app from phone backend, open it again to refresh, search and con

 

[beaver24]

Thank you! Issue is resolved now!