The lamp stopped working after an unsuccessful firmware update.

[Mihand]

Hello, Chihiros support team!
I use a Chihiros 4-dosing pump and a WRGB2 pro 60 lamp. During a recent firmware update, the process froze, and now the lamp is recognized as a pump by the My Chihiros app. I now have two pumps in the app. Please send me the file and instructions on how to restore the lamp's functionality.

 

[Administrator]

1. Provide your login email of My Chihiros app.
2. Provide the SN code on the back of the pump.
3. Provide the SN code on the bluetooth controller of the light.
4. In Device Information page (More device info), take a screenshot of the ID number and firmware version of both devices.

 

[Mihand]

I sent the information in direct message.

 

[Administrator]

Ok we'll check.

 

[Mihand]

Administrator, thank you for your help.
The lamp is working again.