Problem with Chihiros Universal WRGB 1000

[Martina]

Hello! Before 34 days we bought Chihiros Universal WRGB 1000 for our Juwel Rio 180l. Everything was fine unil today, when we noticed something strange.We saw it now, because we do not turn the white channel normally, we run only red, blue and green. Today we bought a few carpet plants that require white light and we were stunned to see that the white lids on the right side of the lamp are completely off, and it does not matter of we turn the % to 100, or to 50%, they stayed off on the right side. We run 8/14 hour cycle, with 8 hours being on. Other colors work perfectly fine. We tried unplugging it, disconnecting it , nothing seems to work. It does not look like a software problem, so my guess is it is broken? I am attaching pictures. Thank you im advance!

PS: The light is not underwater, nor have any contact with it. There is at least 10cm between the water level and the light. The pictures are mirrored, as this way it is more visible.

 

[Aquarius]

Thanks a lot for your answer. Appreciated.

Told already the store people what the problem is when I was there beginning of this week. Bought something else. They felt sorry but said hearing of this for the first time. Their stock of lamps is actually empty. There is obviously a new-lamp-container arriving in Europe in May. Now idea what is right and what is wrong.

What do I have to tell them in detail when going there next week? Is there any more precise informationen available regarding the mentioned improvement? If they would be aware of this they would have told me already. They are probably not informed although they should be. Any Chihirios dealer info letter available where this is explained? The box the lamp was in indeed looked some days older.

Kind regards,
Joachim

 

[Administrator]

Thanks a lot for your answer. Appreciated.

Told already the store people what the problem is when I was there beginning of this week. Bought something else. They felt sorry but said hearing of this for the first time. Their stock of lamps is actually empty. There is obviously a new-lamp-container arriving in Europe in May. Now idea what is right and what is wrong.

What do I have to tell them in detail when going there next week? Is there any more precise informationen available regarding the mentioned improvement? If they would be aware of this they would have told me already. They are probably not informed although they should be. Any Chihirios dealer info letter available where this is explained? The box the lamp was in indeed looked some days older.

Kind regards,
Joachim

This Univeral WRGB model is only sold in Europe by Germany distributor AS Aquaristik.
You can confirm.

 

[Aquarius]

Thanks. Will try and will let you know what response is.

Kind regards and have a nice weekend,
Joachim