No working pressure on the manometer Chihiros CO2 regulator Pro Limited Edition

[sasso]

I'm having a problem with the working pressure, specifically the needle valve, on my Chihiros CO2 regulator Pro Limited Edition.

First, I connected the regulator to a CO2 cylinder and got the correct pressure readings at the cylinder valve. Then I closed the needle valve (clockwise) to adjust the working pressure.

However, every attempt to get the working pressure has failed; I can't get any pressure at all.

Can you offer any explanation for what's happening? Or what might be wrong?

The product is brand new!

Thank you

 

[Administrator]

Technicians asked could you provide a video?
So they could check more clearly.

 

[sasso]

Unfortunately, I don't have a video, but I can send a photo.

As you can see, the CO2 regulator is connected to the bottle.

I opened the CO2 bottle and the pressure gauge (1) shows the bottle pressure.

Then I closed the CO2 dial (2) as shown, according to the direction of rotation.

But I'm not getting any working pressure on the gauge (3).

Could you tell me or send a drawing of what the inside of the CO2 dial (2) looks like? Is there a valve inside?

When I turn the CO2 dial (2) clockwise or counterclockwise, I don't feel any resistance that would suggest it's moving a slider or valve.

Thanks for your help.

 

[Administrator]

Loosen the small screw on the side, unscrew the entire knob, and take a picture inside.

 

[sasso]

Ok I have attached some images!
What do you see?
Is all ok?

 

[Administrator]

Is there a spring inside?

 

[sasso]

no nothing, only the iron "botton", as the attached image !

 

[Administrator]

Ok there missing a spring.
What's your order number?

 

[sasso]

Sorry but do you can send me a image how it is inside and how will be to mounting.
Eventually i have a spring to insert.
thanks