Dear Chihiros Support Team,
I recently purchased a Chihiros Doctor Mate Bluetooth Edition from Mega Zoo Düsseldorf in Germany. I have now returned to Turkey, but I am unable to use the device because it is bound to another account/password and requires a reset.
Since there is no physical reset button on the device, I kindly request you to unbind this device from any previous accounts so I can pair it with my own "My Chihiros" app.
Device ID: [DYNDOCD4D34CC61C80]
I have attached the a photo of the device ID for your reference. Thank you for your support.
Best regards,
I recently purchased a Chihiros Doctor Mate Bluetooth Edition from Mega Zoo Düsseldorf in Germany. I have now returned to Turkey, but I am unable to use the device because it is bound to another account/password and requires a reset.
Since there is no physical reset button on the device, I kindly request you to unbind this device from any previous accounts so I can pair it with my own "My Chihiros" app.
Device ID: [DYNDOCD4D34CC61C80]
I have attached the a photo of the device ID for your reference. Thank you for your support.
Best regards,
