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Did you make sure it's the same original power adapter?
If no you can contact the seller to replace an original power adapter.
Help me. Chihiros A II 801
- Thread starter patrik
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If no you can contact the seller to replace an original power adapter.
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Technicians said record a video, light with bluetooth controller and power adapter, slide it from 0% to 100%, technicians will check the brightness.
And also take a clear specification of the other power adapter.
And also take a clear specification of the other power adapter.
Hello! In my media album you can see how diodes behave. How the brightness changes when changing from 0 to 100. I added a video. What do the technicians say?
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Did you make sure it's the same original power adapter?
Technicians also wanna a video, how's the brightness when you remove the bluetooth controller and connect the light directly to the power adapter. They wanna confirm if it;s a problem of the bluetooth controller.
Technicians also wanna a video, how's the brightness when you remove the bluetooth controller and connect the light directly to the power adapter. They wanna confirm if it;s a problem of the bluetooth controller.
Hello! Added a video to the gallery without connecting a Bluetooth controller. The lamp is connected directly. The entire video was recorded using the original power supply that was included. The second power supply that was used to check the brightness of the diodes is not original. But its characteristics are one in one with the original 36 V, 100 W. And as practice has shown, nothing has changed, brightness has not increased. What do the technical specialists say in the end?
Why do technical specialists not consider the possibility of a malfunction of the lamp board itself with diodes, and all the emphasis is on the other components?
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Seen from the video, light on gradually so there is no problem of the led beads panel.
Take it to the store you bought from, use an original power adapter and bluetooth controller to test separately, confirm it's the fault of the bluetooth controller or the power adapter.
If light works normally, you can ask the store you bought from to replace the bluetooth controller or power adapter if under 1 year waranty.
Take it to the store you bought from, use an original power adapter and bluetooth controller to test separately, confirm it's the fault of the bluetooth controller or the power adapter.
If light works normally, you can ask the store you bought from to replace the bluetooth controller or power adapter if under 1 year waranty.
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