- Jun 7, 2023
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Dear Valued Customers,
As the Chinese New Year approaches, we would like to inform you of important updates to our shipping and service schedules during this festive season. Please take a moment to read the information below to ensure a smooth shopping experience:
1. Delivery Schedule
In observance of the Chinese New Year holiday, please note the following changes to our delivery process:
- Order Processing: Orders placed after January 21st will be processed and shipped starting from February 6th when our operations fully resume.
- Shipping Delays: Due to the holiday, some orders may experience delays in both processing and delivery. We sincerely apologize for any inconvenience this may cause and appreciate your understanding during this busy period.
- Plan Ahead: To avoid delays, we recommend placing your orders before January 21st to ensure they are shipped before the holiday period begins.
Please Note: Delivery times may vary depending on your location and shipping carrier. We encourage you to check your tracking information regularly.
2. Customer Service Availability
During the Chinese New Year holiday, our customer service team will continue to assist with your inquiries; however, please be aware of the following:
- Response Times: Our customer service team will still be available via email and live chat, but response times may be longer than usual. We will do our best to respond to all inquiries as quickly as possible.
- Service Hours: Our customer service team will be operating with limited availability during the holiday. If your inquiry is not urgent, we kindly ask for your patience and understanding.
For any urgent matters, feel free to reach out to us, and we will prioritize your request once normal operations resume.
3. After-Sale Service
We understand that after-sale support is essential, especially during the holiday season. Therefore, we will continue to process returns, exchanges, and warranty claims, although there may be some changes to how quickly we can handle these requests:
- Return & Exchange Processing: Our after-sale service team will be available to assist with returns and exchanges. However, please be aware that processing times may be slightly delayed due to the holiday schedule.
- Warranty Support: If you have any warranty-related inquiries, we will continue to provide support. However, please allow additional time for processing during the holiday period.
- Urgent After-Sale Requests: For urgent after-sale issues, please contact us through our online support channels, and we will ensure your case is handled as soon as operations fully resume.
As we celebrate the joyous occasion of Chinese New Year, we want to extend our warmest wishes to all our valued customers. May the Year of the Snake bring you abundant prosperity, good health, happiness, and success in all your endeavors.
Thank you for your continued support and loyalty throughout the year. We look forward to serving you with even more exciting products and services in the year ahead!
Wishing you and your loved ones a prosperous and joyful Chinese New Year!
Best Regards,
The Chihiros Team
Official Online Store
As the Chinese New Year approaches, we would like to inform you of important updates to our shipping and service schedules during this festive season. Please take a moment to read the information below to ensure a smooth shopping experience:
1. Delivery Schedule
In observance of the Chinese New Year holiday, please note the following changes to our delivery process:
- Order Processing: Orders placed after January 21st will be processed and shipped starting from February 6th when our operations fully resume.
- Shipping Delays: Due to the holiday, some orders may experience delays in both processing and delivery. We sincerely apologize for any inconvenience this may cause and appreciate your understanding during this busy period.
- Plan Ahead: To avoid delays, we recommend placing your orders before January 21st to ensure they are shipped before the holiday period begins.
Please Note: Delivery times may vary depending on your location and shipping carrier. We encourage you to check your tracking information regularly.
2. Customer Service Availability
During the Chinese New Year holiday, our customer service team will continue to assist with your inquiries; however, please be aware of the following:
- Response Times: Our customer service team will still be available via email and live chat, but response times may be longer than usual. We will do our best to respond to all inquiries as quickly as possible.
- Service Hours: Our customer service team will be operating with limited availability during the holiday. If your inquiry is not urgent, we kindly ask for your patience and understanding.
For any urgent matters, feel free to reach out to us, and we will prioritize your request once normal operations resume.
3. After-Sale Service
We understand that after-sale support is essential, especially during the holiday season. Therefore, we will continue to process returns, exchanges, and warranty claims, although there may be some changes to how quickly we can handle these requests:
- Return & Exchange Processing: Our after-sale service team will be available to assist with returns and exchanges. However, please be aware that processing times may be slightly delayed due to the holiday schedule.
- Warranty Support: If you have any warranty-related inquiries, we will continue to provide support. However, please allow additional time for processing during the holiday period.
- Urgent After-Sale Requests: For urgent after-sale issues, please contact us through our online support channels, and we will ensure your case is handled as soon as operations fully resume.
As we celebrate the joyous occasion of Chinese New Year, we want to extend our warmest wishes to all our valued customers. May the Year of the Snake bring you abundant prosperity, good health, happiness, and success in all your endeavors.
Thank you for your continued support and loyalty throughout the year. We look forward to serving you with even more exciting products and services in the year ahead!
Wishing you and your loved ones a prosperous and joyful Chinese New Year!
Best Regards,
The Chihiros Team
Official Online Store
