chihiros wrgb 2 green and red light not working

[yafikazmi]

my wrgb2 30cm light does connected to bluetooth. been working well for quite a while. but now it only produces blue light and wasnt responding for any app control for other light except blue. what do i do ? very sad to experience for such an expensive item

 

[Administrator]

In the app switch to Manual mode. Test each channel below:

*Red: Green and Blue at 0%, slide Red from 0% to the max.
*Green: Red and Blue at 0%, slide Green from 0% to the max.
*Blue: Red and Green at 0%, slide Blue from 0% to the max.

Only Blue channel can work properly, Red and Green channel light no reaction?

 

[Administrator]

Check the power adapter, is there a tiny green indicator light? Is it stable or flashing?