App Login Problem

[Aquascaper]

Hi,
I have an iPhone 14 Pro Max with the WRGBII and A series light. I've been able to use the app properly until today. It logged me out and I cannot log back in due to an "Unknown Error".

I've tried rebooting my phone and reinstalling the app but I still cannot log in. What can I do to fix this?

 

[Administrator]

You can switch the signal from Wi-Fi to mobile data to login, if still not work you can inform your login email, technicians will help to check.

 

[SmoQ1988]

I have the same problem. What is going on with the My Chichiros app for android?
It has been impossible to create a new account for several weeks.

 

[Administrator]

I have the same problem. What is going on with the My Chichiros app for android?
It has been impossible to create a new account for several weeks.

The latest version is 2.5.30, you can try to download it from Google Play to log in.

 

[Re re]

Ive got the same problem, cant login or change my password

 

[SKM]

Today 3/4/26 unable to login OR connect with light.
Looked up solutions. Unplugged light for over 15 minutes. Deleted and re-downloaded the app. Still unable to have Bluetooth recognize the light so now I’m unable to even use the several hundred dollar light.

 

[Administrator]

Ive got the same problem, cant login or change my password

Hi,

We are currently experiencing a temporary issue with the app server. Our technical team is actively working to resolve it as soon as possible.

We apologize for any inconvenience caused and appreciate your patience while we fix the issue.