App Issue

[Administrator]

Hi guys,

We just back to work today after our Chinese New Year holiday. We apologize for the delayed response.

We are currently experiencing a temporary issue with the app server, which may affect the app’s normal operation. Our technical team is actively working on resolving the issue.

We sincerely apologize for the inconvenience and appreciate your patience while we work on a fix.

Thank you for your understanding.

 

[Administrator]

The issue has now been resolved and the service has returned to normal.
Thank you for your patience and understanding.

 

[Itl]

Thanks but is there a way to control the devices locally when Chihiros server is down?

 

[Administrator]

Thanks but is there a way to control the devices locally when Chihiros server is down?

No.

 

[Particleman]

Its been 4 days and while the app says a firmware update is available and I select update when it won't download the firmware update. It says downloading firmware but is stuck at 0%. What do I need to do to update my dosing pump? I just bought it 1 week ago.

 

[Administrator]

Its been 4 days and while the app says a firmware update is available and I select update when it won't download the firmware update. It says downloading firmware but is stuck at 0%. What do I need to do to update my dosing pump? I just bought it 1 week ago.

Ignore this, no firmware uodate.