android app problem

[Barış Çamdibi]

Hello devs...After the last app update, every time I re-enter the app it asks me to create a new profile..why is it doing this..
I cleaned the app and reinstalled it. It didn't work. The phone is Huawei Mate 10 Pro, the lighting is vivid 2.

 

[kleberpg]

Me too, same problem.
You fix this problem?

 

[Administrator]

Technicians said you can delete the device from Device list page when you add it, next re-add it to see what will happen.

Hello devs...After the last app update, every time I re-enter the app it asks me to create a new profile..why is it doing this..
I cleaned the app and reinstalled it. It didn't work. The phone is Huawei Mate 10 Pro, the lighting is vivid 2.

 

[Barış Çamdibi]

Ben de aynı sorunu yaşıyorum.
Bu sorunu çözer misiniz?

Still same

 

[Barış Çamdibi]

Teknisyenler, cihazı eklediğinizde Cihaz listesi sayfasından silebileceğinizi, daha sonra tekrar ekleyerek ne olacağını görebileceğinizi söyledi.

Stil same... for me old update back give me lol

 

[Administrator]

Stil same... for me old update back give me lol

Waiting for the app updates to a new version.

 

[Administrator]

New app version 2.7.67 solves Tank Disappear issue and Group control of WRGB VIVID 3 lights.
Now for IOS can update, Android still need to wait sometime.

 

[Barış Çamdibi]

New app version 2.7.67 solves Tank Disappear issue and Group control of WRGB VIVID 3 lights.
Now for IOS can update, Android still need to wait sometime.

Now it doesn't work at all, I can't access my program LED settings. I can connect but I can't enter the WRGB settings. For Android

 

[Administrator]

Now it doesn't work at all, I can't access my program LED settings. I can connect but I can't enter the WRGB settings. For Android

Android still need to wait sometime to new app version 2.7.67.

 

[Barış Çamdibi]

Android still need to wait sometime to new app version 2.7.67.

The system started working...

 

[Barış Çamdibi]

Android still need to wait sometime to new app version 2.7.67.

new update again same sh*t again. If you don't know how to update don't touch it.. we are starting to suffer. If the LED stays off for 1 or 2 days, I don't want my plants that I worked hard for to disappear because of your incompetent update.

 

[sapsapsuisg]

Same. It really sucks that they don’t have something to alert users that there is a system update going on. Schedules are messed up and maintenance can’t be done. Buck up guys.

 

[AquaKraken]

Also a problem with connecting to the application on android.

 

[Administrator]

Hi guys,

There was a sudden app bug this morning(GMT+8).
App technicians said the server load fluctuated and is now back to normal.

Really sorry for inconvenience.