A II Max 1201 not recognized by app

[cdtbud]

Greetings,

We have recently purchased Chihiros A II Max LED Light. The MyChihiros App does not seem to be able to find/detected the light. I've read the forum. The bluetooth connection problem seems to be a constant issue with many different models of Chihiros lights. Some of the things I have attempted to resolve the failed bluetooth connection.
I've granted the app permission to access nearby devices
ive granted the app permission to access location (why does the app need access to location? seems suspicious)
I've downloaded a 3rd party bluetooth scanner showing the its scanning results

Any other suggestions?

paul

 

[cdtbud]

here is the tag from the light:

 

[Administrator]

When and where did you get the light?
What's the SN code on the bluetooth controller?

 

[cdtbud]

According to your website, the bluetooth controller is integrated into the light. There is no dongle or controller to get a serial number from.

Chihiros A II Max LED Light - Chihiros Aquatic Studio

A II Max LED Light: White leds, APP controllable, 1 color(White) adjustable. - Chihiros Aquatic Studio

www.chihirosaquaticstudio.com

"
Chihiros A II Max is ideal for mid-energy plants. Perfect choice for shrimp or fish tanks. The built-in Bluetooth controller allows us to easily adjust lighting power.

"

Any other ideas?

P.S. You need an editor for your English verbage: "Perfect choice for shrimp or fish tanks." is grammatically horrifying

 

[Administrator]

A black part between the power adapter and the cable to the light.

When and where did you get the light?
What's the SN code on the bluetooth controller?