Сhihiros C2 RGB

[Roman]

Добрый день. Подскажите, пожалуйста, в автоматическом режиме пропал красный свет, но если переключиться на ручной он есть, но не такой яркий. В чем может быть дело?

 

[Administrator]

In the app, switch to Manual mode, test each color separately, follow below steps:
1. Turn Green and Blue to 0%, slide Red from 0% to the max, how would the Red light show?
2. Turn Red and Blue to 0%, slide Green from 0% to the max, how would the Green light show?
3. Turn Red and Green to 0%, slide Blue from 0% to the max, how would the Blue light show?

 

[Roman]

Красный плохо светит.

 

[Administrator]

When and where did you get the light?
Take a screenshot of the Device Information page which includes device ID NO and Firmware Version.

 

[Roman]

When and where did you get the light?
Take a screenshot of the Device Information page which includes device ID NO and Firmware Version.

 

[Roman]

When and where did you get the light?
Take a screenshot of the Device Information page which includes device ID NO and Firmware Version.

Hello. I bought it on 30.03.2024. In the online store

 

[Administrator]

Technicians said it could be a problem of the led beads panel, you can ask the store you bought from to repair.

 

[Roman]

Technicians said it could be a problem of the led beads panel, you can ask the store you bought from to repair.

Will they be able to repair it?

 

[Administrator]

Yes each of our store has the 1 year warranty.