Recent content by Administrator

  1. Administrator

    The app is not working

    You can delete the app, download the latest version app in App Store or Google Play. Switch the mobile network to Wifi or data to login.
  2. Administrator

    help choosing a light

    For a 45x35x40 cm high tech tank, recommend the WRGB II Slim 45 light. But if you have floaters, you can upgrade to WRGB II 45 light cause the floaters could reduce some of the light reaching the bottom carpet plants.
  3. Administrator

    problem chihiros wrgb 2 pro

    • Is there a tiny light on the Bluetooth controller? If no it broke. • And need to rule out the possibility of the broken led beads panel. According to step 3, need to see if the waterproof testing paper gets red. You can replace the Bluetooth controller at first. If not work, replace the led...
  4. Administrator

    Chihiros doktor mate

    According to your screenshots, the device could be connected and set in the app. You can unplug the power for a few minutes then plug back in to search.
  5. Administrator

    problem chihiros wrgb 2 pro

    Hi, According to your description, it could be a problem of the bluetooth controller. But still needs to test for confirmation. If the light arrives at the store or returns to you, you or them can follow below steps to test: 1. Check the power adapter, is there a tiny green indicator light? Is...
  6. Administrator

    WRGB II slim password reset

    Have deleted/reset the password. Totally close the app from phone backend, open it again to refresh, search and connect.
  7. Administrator

    WRGB 2 Bought off second hand, connection password required and he doesn't remember password

    Have deleted/reset the password. Totally close the app from phone backend, open it again to refresh, search and connect.
  8. Administrator

    Chihiros Doctor connection lost

    After setting the tank volume and water TDS, confirm it. It will pop out a notification that the device will work at random times, next confirm it.
  9. Administrator

    Doctor 5 Temprature Shows Wrong

    You can ask after-sale service to replace a mesh reactor.
  10. Administrator

    Chihiros doktor mate

    No problem of the device. Just confirm it.
  11. Administrator

    Doctor 5 Temprature Shows Wrong

    When and where did you buy it? What's your order number?
  12. Administrator

    settings wrgb 2 slim 30 for 40 cm

    Unplug the bluetooth controller for a few minutes then plug back in to search and connect, next set the Auto settings. Make sure keep power on always.
  13. Administrator

    settings wrgb 2 slim 30 for 40 cm

    Commander 4 bluetooth controller, it could be the first generation WRGB light - WRGB I. Delete the light from Device list page, unplug the bluetooth controller for a few minutes then plug back in to search and connect, next set new settings.
  14. Administrator

    Dosing pump History in app?

    Technicians said no that function to check at present.
  15. Administrator

    Doctor 5 Temprature Shows Wrong

    What's your order number? Please take screenshots of the Device Information page which includes device ID number and Firmware version. Show us the temperature it displays.
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