Recent content by Administrator

  1. Administrator

    Holiday Break Notice – Sept 3 to Sept 14, 2025

    Dear valued customer, We’ll be taking a short holiday break from September 3 to September 14. During this time, our website will remain open for orders, and your spot in the queue will be reserved. Shipping will resume on September 15, with all orders dispatched in the order they were received...
  2. Administrator

    Wifi Hub Pro Issue

    You can test for a while since the firmware it's updated to 146.
  3. Administrator

    Wifi Hub Pro Issue

    Technicians' reply: The DYSGTPD554382354D7 device has been started 11 times since the 25th. It was upgraded to the latest version 146 at noon today. It seems to be working normally. Let the user use it for a while and we're keep reviewing it.
  4. Administrator

    Wifi Hub Pro Issue

    Send us the My Chihiros app version. Take a photo of the "About" screen of the WiFi Hub Pro. Provide your order number. You can send us private message if you mind.
  5. Administrator

    Dosing Pump - Custom Schedule not working

    That's right. 6ml/11 times 08: 01am to 10: 02am - 7 x 0.54ml 3: 01pm to 9: 00pm - 4 x 0.54ml
  6. Administrator

    Is the light defective?

    Water damage no warranty.
  7. Administrator

    Wifi Hub Pro Issue

    Not that problem
  8. Administrator

    Co2 regulator mate working pressure ?

    The normal outlet pressure is 0.3-0.5 MPa when tested at the factory
  9. Administrator

    Dosing Pump - Custom Schedule not working

    1. If you wanna one dose 9ml per day, choose Single dose, set the exact time you wanna dose. 2. If you wanna set 9 numbers of total 9ml, it will dose 1ml each, 9 times from 10:00-21:00 in Custom Periods. Screenshot was sent in last chat. Check the tutorial video:
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    1756715900532.png

  11. Administrator

    Chihiros Backlight - Help needed

    This is the pump. Have sent email via info@chihirosaquaticstudio.com, check your spam box if you don't receive the mail.
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    1756715575317.png

  13. Administrator

    Chihiros Backlight - Help needed

    Firmware update failed. This is the LED Background Light: Provide an email, we'll send you new firmware zip file and steps to manually update.
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    1756714957358.png

  15. Administrator

    Wifi Hub Pro refuses to do anything

    Below is technician's reply: Of the four devices, two DYNCRGP signals were in the -80s, which was average. The DYNW60 signal was around -75, consistently connected. The Dosing signal was around -65, also consistently connected. The user's device last reported a loss of connection at 03:08:16...
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