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You can delete the app, download the latest version app in App Store or Google Play. Switch the mobile network to Wifi or data to login.

For a 45x35x40 cm high tech tank, recommend the WRGB II Slim 45 light. But if you have floaters, you can upgrade to WRGB II 45 light cause the floaters could reduce some of the light reaching the bottom carpet plants.

• Is there a tiny light on the Bluetooth controller? If no it broke. • And need to rule out the possibility of the broken led beads panel. According to step 3, need to see if the waterproof testing paper gets red. You can replace the Bluetooth controller at first. If not work, replace the led...

According to your screenshots, the device could be connected and set in the app. You can unplug the power for a few minutes then plug back in to search.

Hi, According to your description, it could be a problem of the bluetooth controller. But still needs to test for confirmation. If the light arrives at the store or returns to you, you or them can follow below steps to test: 1. Check the power adapter, is there a tiny green indicator light? Is...

Have deleted/reset the password. Totally close the app from phone backend, open it again to refresh, search and connect.

Have deleted/reset the password. Totally close the app from phone backend, open it again to refresh, search and connect.

After setting the tank volume and water TDS, confirm it. It will pop out a notification that the device will work at random times, next confirm it.

You can ask after-sale service to replace a mesh reactor.

No problem of the device. Just confirm it.

When and where did you buy it? What's your order number?

Unplug the bluetooth controller for a few minutes then plug back in to search and connect, next set the Auto settings. Make sure keep power on always.

Commander 4 bluetooth controller, it could be the first generation WRGB light - WRGB I. Delete the light from Device list page, unplug the bluetooth controller for a few minutes then plug back in to search and connect, next set new settings.

Technicians said no that function to check at present.

What's your order number? Please take screenshots of the Device Information page which includes device ID number and Firmware version. Show us the temperature it displays.