Wrgb II 10th anniversary

[Stromung]

Hi
I am waiting for my light to come next week. I want to know if I can turn on/off the light at any time manually without using the app or Bluetooth or on a timer. If possible, can I set the color at fixed setting, say 20%
Thank you

 

[Administrator]

Hi,
Can only use the app to turn on/off the light.
Or by plugging the power supply.
You can set what you want the percentages in the app.

 

[Stromung]

Hi
I just got the light, thanks.

I am turning on the light using the manual right now. How to turn it off? Do I just need to reduce the power to 0 on the app, that's all?
Thank you

 

[Administrator]

Hi
I just got the light, thanks.

I am turning on the light using the manual right now. How to turn it off? Do I just need to reduce the power to 0 on the app, that's all?
Thank you

There are Manual, Auto and Customize modes.
If you wanna manually control the light, just use the "Off" button to turn it off.

 

[Stromung]

Thank you

 

[Stromung]

Hi
I have the new wrgb II 10th anniversary for one week and been manually turning it on and off on the light and on the colors as well. Today when I turn it off, the blue light stays dim, why is that?
Thanks
Nicholas

 

[Stromung]

But I can manually turn the blue light off.

 

[Stromung]

By adjusting the percentage from zero to three then lower it down to zero percentage again.

 

[Administrator]

By adjusting the percentage from zero to three then lower it down to zero percentage again.

If possible please record a video for technicians to check:
1. In the app switch to Device Information page which includes device ID No and Firmware Version.
2. Enter the light, in Manual mode turn off the light, show us the dim blue.
3. Adjust the percentage from zero to three then lower it down to zero, show us how the light reacts.

 

[Stromung]

Tonight is fine. All are off. I will get back to you if the problem continue to happen tomorrow.

For now, do you still need my device ID and firmware versions?

Thank you Admin

Nicholas

 

[Administrator]

Tonight is fine. All are off. I will get back to you if the problem continue to happen tomorrow.

For now, do you still need my device ID and firmware versions?

Thank you Admin

Nicholas

No need now.
If the problem happens again you can record a video for us to check.

 

[Stromung]

Okay, thank you Sir
Nicholas

 

[Stromung]

Have a nice day there

 

[Stromung]

Hi
When I tried to turn off the light, it said the connection was lost. I followed the recommendation from this forum by deleting the app then reinstalled it. It was ok but the next day the connection was lost again when I tried to turn on the light.

The strangest thing was that both my old and new fish tank name were there even though I already reinstalled the app, therefore it won't connected and I had to delete and reinstall the app for the second time in two days. Why is it doing that?

Thank you
Nicholas

 

[Stromung]

I just bought this light straight from you guys two weeks ago.

 

[Administrator]

Hi
When I tried to turn off the light, it said the connection was lost. I followed the recommendation from this forum by deleting the app then reinstalled it. It was ok but the next day the connection was lost again when I tried to turn on the light.

The strangest thing was that both my old and new fish tank name were there even though I already reinstalled the app, therefore it won't connected and I had to delete and reinstall the app for the second time in two days. Why is it doing that?

Thank you
Nicholas

Signal issue.

Plug out the bluetooth controller for a few minutes then plug back in again.
Open phone Bluetooth before open the My Chihiros app.
Keep power on always donot use smart plug.
Remove metal items around devices and cables which could block signal.

 

[Stromung]

Ok just turning it on, but my old tank name along with the new name came out again. Although I already reset the app. Why is the old name tank shows up again after the app reset.
Thank you Admin

 

[Stromung]

I already deleted the old tank name 2 days ago

 

[Administrator]

I already deleted the old tank name 2 days ago

You mean change the tank name or delete tank?
If you wanna change name, enter the tank, edit at the top right corner and save.
If you wanna delete tank, long press the tank to delete.

 

[Stromung]

Thank you Admin