WiFi Hub Pro is no longer accessible via WiFi on the app

[Setenza]

My WiFi Hub Pro is no longer accessible via WiFi on the app, please hep me

 

[Administrator]

Restart the hub to bind.

 

[Setenza]

Hello,
thank you for your reply.
I restarted it, but that didn't change anything.
I also removed it from the app, turned it off, restarted it, re-paired it, and reconfigured it. In this case, it reconnects without any problem at startup, but it doesn't appear on the app's Wi-Fi network.
I can't connect to it, even though the device itself is properly connected to Wi-Fi, and my other Chihiros devices appear correctly in hub pro itself
. Can you help me? Its serial number is DYSGTPD5543823CDB5b, and my email address for the Chihiros app is jsasmayoux@hotmail.com.
I also have another problem: one of my two Chihiros pumps, when the Chihiros Hub Pro was working, could no longer connect to the Hub Pro's Wi-Fi network; it remained stuck on Bluetooth. The pump's serial number is: DYTDOSF0EC3BAC6749.

Thank you

 

[Administrator]

Open auto update of the hub to receive firmware updates.

 

[Setenza]

Hello, thank you for your feedback. I enabled auto-update yesterday, but it's still inaccessible through the application.

 

[Setenza]

I can sometimes connect to the Pro Wi-Fi Hub, but as soon as I close the Chihiros app, it's no longer connected when I reopen it. My version is 1.2.10(150).

 

[POPCORN]

I can sometimes connect to the Pro Wi-Fi Hub, but as soon as I close the Chihiros app, it's no longer connected when I reopen it. My version is 1.2.10(150).

I have the same problem

 

[Setenza]

HI, After repeatedly unpairing and re-pairing the Pro Wi-Fi Hub about ten times, it finally worked. However, my second dosing pump still refuses to reconnect to the Pro Wi-Fi Hub. Can you help me?

 

[Ladislav]

I have the same problem. 10 timex reseted. still the same issue

 

[Administrator]

The Wifi Hub Pro is currently suspended from sale due to some unresolved issues.
Please enable automatic updates to receive the latest firmware updates.

 

[shashank kushwaha]

The Wifi Hub Pro is currently suspended from sale due to some unresolved issues.
Please enable automatic updates to receive the latest firmware updates.

So what about now ? How to resolve this issue. Is there any workaround as device status is not updating in the App and all device showing disconnected.

 

[Administrator]

So what about now ? How to resolve this issue. Is there any workaround as device status is not updating in the App and all device showing disconnected.

Wait for update.