Email address is incorrect

[valexat]

Hello, can you help me in accessing the app? I’ve switched phone, and in the new phone is telling me that “email address is incorrect” even if the same mail with which I’m connected to the old phone.
Thank you

 

[valexat]

Hello, I’ve switched phone. I’m no more able to access to my several Chihiros products.. can you help me please? Same problem as above in the photo.
Thank you
Valerio

 

[Administrator]

Hi, no photo attached.
Please provide the login email for us to check.

 

[valexat]

Hi, no photo attached.
Please provide the login email for us to check.

Valexat@hotmail.it

 

[Administrator]

Valexat@hotmail.it

We have reset the login password, and sent the password via a private message.