Connection password is required

Aquarium Melody

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Dear Partner,

I hope this message find you well!!!
I got trouble when connect my wrgb2 with cellphone. Password requested even if I have not set it up.
Please help to release it. I am so appreciated!!!

Thank you.

Mr. Tony Huy Nguyen - Aquarium Melody Channel
 

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Technicians have deleted the connection password for your device.
 
hello,

please can you reset password for WRGB2

Thank you for advance

Best regards,
 

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Good day,

I seem have exactly the same issue with my Chihiros A series light

Device ID: DYNA2NFFF2921984ED

Thanks in advance.
 

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Hi there a friend of mine has one of your lamps, and he says that out of a sudden is requesting him a password that he has no idea about, based on the forums messages, could you please help him reset the password, he shared with me this pictures:

Bluetooth password problem.jpegLamp ID.jpeg